Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the answer of 16 December 2025 to question 97955 titled Brinnington Station: Staff, what steps her Department can take when rail operators fail to comply with their obligations under the ticketing and settlement agreement.

It is a requirement of the operators’ contracts that they must comply with all inter-operator schemes, which includes the Ticketing and Settlement Agreement (TSA) and the associated schedules that relate to ticket office opening hours. Operators must make reasonable endeavours to ensure that ticket office opening hours stipulated in Schedule 17 of the TSA are adhered to. Where an operator is not meeting this requirement further action can be taken against the operator, including the formal contractual breach process which could include issuing a notice to improve performance.