Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what recent discussions she has had with OFCOM on levels of compliance of delivery companies with consumer rights legislation.

I have recently met with Ofcom to discuss a range of issues. Under the Consumer Rights Act 2015, the seller is responsible for the delivery of goods bought online until they are in the consumer's physical possession and is thus responsible if anything goes wrong with the consumer's parcel, including goods delivered damaged or lost in transit.

Ofcom requires that all operators have a straightforward, accessible, and affordable complaints process.