Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment she has made of the potential for AI and digital technology to reduce a) tax evasion and b) tax avoidance.

HMRC is expanding its use of AI to help tackle the tax gap and The Hon gentleman’s Telford constituency is an important hub for HMRC’s digital and AI work. HMRC’s expansion includes how they focus their compliance work through new risk-targeting capabilities to identify cases for investigation, improving case selection. It also means using AI to identify nascent issues with the tax system, so they can act rapidly to prevent them before they grow.

This year, HMRC has also significantly invested in partnering with the private sector to explore the use of novel analytical techniques and data to identify deliberate evasion.

HMRC is harnessing artificial intelligence to deliver a more efficient and professional service for customers. They will use new technology as a tool to help them to do their jobs more effectively. Greater use of AI will mean that staff spend less time on admin and more time helping taxpayers. It will also help HMRC better target their action against fraud and evasion, to bring in more money for public services.

Artificial intelligence supports some of their processes but never replaces human decision-making and oversight. HMRC remains committed to the safe use of these technologies, underpinned by strict data protection, security and ethical standards. In cases where AI is used in a way that could impact customer outcomes, HMRC ensures that results are explainable and that there is always human oversight. This means that even when AI is used to support decision-making, final decisions are always made by experienced, trained case workers.