We call on the Government to work with patients and GPs to co-design care pathways so that they provide clearer information and allow patients to track referrals. Government must also plan to train, hire and retain enough GPs for timely care.
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Patients and GPs have told us the NHS feels like a maze: hard to access, confusing to navigate, and full of delays, lost referrals and unclear next steps. We believe GPs spend too much time on bureaucracy, while workforce shortages limit timely access and continuity of care. We need clear, consistent information across the NHS, more GPs, joined-up systems across primary, community and secondary care, referral tracking, and services co-designed with patients and GPs so the health system works better for everyone.