We believe that there should be a legal requirement for car park owners to issue a reminder notice to users who forgot to pay the parking charge before they are issued penalty notice.
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We believe users of car parks would not ordinarily not want to pay for parking their cars. It might be that they forgot. Transport for London sends reminder notices to people who hold accounts with them reminding them that they have congestion charges to pay. That way, the car park companies could demonstrate that they are not there to penalise users especially when the majority of appeals are denied. We believe that if they are truly providing a public service, they shouldn’t be penalising users without giving them the opportunity to pay up.