Currently it takes far too long to receive information, meaning bills can't be paid. Applications need to be acknowledged, and people need to be updated by email, text or post every 4 weeks. Phone calls need to be responded to effectively. There should be a nominated individual or small team dealing with each case. Complex cases should be dealt with more quickly than is currently the case. Dealing with the probate registry is a further twist of the knife for the already suffering bereaved.