Rail Prices: Contactless Payments

Will Forster Excerpts

Wednesday 15th April 2026 Westminster Hall

[Rebecca Paul]

I agree, and I will come on to that, but I am concerned that there is some rigidity in the roll-out. I expect that part of the challenge will be making adjustments to reflect what is required locally but, as my hon. Friend rightly says, the super off-peak impact is detrimental to many constituents, so I thank him for raising that.

One of the strongest examples that has been raised with me several times is the family day out. A family in Reigate taking children into London for museums, sightseeing or simply a day in the capital may now find that the day is squeezed at both ends. Outward travel on the old familiar basis is no longer available at the same time in the morning, while return travel is also shaped by the new peak restrictions in the evening. Ministers often speak, rightly, about encouraging leisure travel, public transport use and access to our capital’s cultural institutions, but if a system makes that kind of family journey harder to plan, less flexible or more expensive, something has gone wrong.

There is also a fairness issue between neighbouring stations. My constituents look at nearby stations where these issues have not arisen and ask a simple question: “Why are we being treated differently?”

[Mr Will Forster (Woking) (LD)]

I agree that we need to avoid extra charges and make train fares cheaper. The hon. Lady talked about neighbouring constituencies. Despite Woking being the busiest station in Surrey, we do not have tap in, tap out, which means that hundreds of people a year tap in at Waterloo and, unreasonably, are not able to tap out at Woking, resulting in extra charges. Does she agree that the Government should introduce tap in, tap out fairly to Woking and other areas of Surrey?

[Rebecca Paul]

I agree that we should look to roll out contactless to stations that do not have it, but I hope that the issues I am raising about pricing are taken into account. I hope it is useful for the hon. Gentleman to see the impact that the roll-out is having in Reigate. It would be good if we could iron out the difficulties before it is further expanded. We very much welcomed contactless and were excited to get it, but we did not anticipate the stealth price hikes and their impact. It was something that I really wanted to celebrate locally, but all of a sudden there were these downsides that we had not planned for because they had not been communicated properly. I hope it is helpful for the hon. Gentleman to learn from what has happened in Reigate, and hopefully the Minister will take that on board before rolling out contactless to other stations in Surrey.

Sitting on top of all this, there is an unfortunate layer of confusion. I agree with the Government in their diagnosis that rail fares are too complex and that simplification is necessary. On one level, that is plainly true, so surely they did not intend that the contactless roll-out would leave informed local rail users having to spend time and energy working through the interplay between contactless singles, paper returns, travelcards, caps, discounts, peak times and station-specific exceptions. We have to ask ourselves whether the new system is actually simpler from the passenger’s point of view. Contactless undeniably offers much convenience, but I am concerned that it is not offering clarity or value for money for all.

I gently say to the Minister that this roll-out appears to have been a rigid programme. The correspondence I have seen suggests that operators had only limited room to preserve sensible local arrangements, even where a clear passenger need has been identified. If that is correct, the Department should reflect on whether the roll-out has been too inflexible. National consistency has its place, but so does common sense. We were just discussing the broader roll-out in Surrey, which I hope we will see; there is lots that can be learned and improved on so that other areas in Surrey do not suffer the same surprise and detrimental impact as we have in Reigate.

I would like to ask the Minister four things. First, what can be done for specific cases like Reigate where contactless has caused unexpected problems? Will he step in to help work towards restoring the long-standing off-peak position for the first morning journey, so that passengers are not simply forced on to a later train or a higher fare? Secondly, will the Minister review the impact of the contactless roll-out on passengers who depend on discounts, particularly railcard users and families travelling with children? It is difficult to argue that a system is fully fit for purpose when important categories of passenger are told that the purported benefit does not properly work for them.

Thirdly, can the Department for Transport look into anomalies between geographically neighbouring stations and whether these are forcing passengers to alter their behaviour, including using cars to drive to a further away station to secure a better deal? We are seeing people drive to Redhill rather than get the train from Reigate, which they live closer to.

Finally, will the Minister ensure that when these changes are rolled out in future, passengers get genuinely clear, station-specific guidance explaining what has changed, who benefits from contactless, who may be better off sticking with conventional tickets and how any new restrictions operate in practice? My constituents have very much regretted not having access to that information.

As I hope I have made clear, I support simpler ticketing, modernisation and making rail travel more attractive. Contactless is a gateway to all that, but it must work for all passengers. Regrettably, at the moment we have a system that is leaving a sizeable minority disadvantaged and paying more for less flexibility than they enjoyed before. I hope the Minister will engage with these points in the practical and constructive spirit in which I have made them, and I would be delighted to work with him on finding workable solutions and taking the learnings for roll-out to other stations. Overall, it is a great thing: I very much welcome contactless coming to Reigate, but it would be really good if we could iron out some of the difficulties with ticket pricing.