Passport e-Gates Network Outage
Debate between Wera Hobhouse and Tom Pursglove
Tom Pursglove
My hon. Friend speaks with real authority on these issues, having been the architect of so much of the change we are introducing at the border. He is right that the possibilities of automation are enormous, for improving the passenger experience and having a greater understanding of many of those individuals who are travelling to our country and being able to prevent some of that travel in the first place, rather than responding to that at the border, where risk is involved.
My hon. Friend asked about contingencies. There is always a place for ensuring wider training and opportunity within the organisation to surge capacity when there are challenges. We have done that in responding to a number of different challenges over the years. It is fair to say that last night there were Border Force staff members who are perhaps not on the primary control point ordinarily who were surged in to support the team working on the PCP to help get people through the border as quickly as possible. In particular where there are protracted issues affecting our ports, we should always look at what we can do to provide additional support from other parts of the Home Office and perhaps even elsewhere.
Wera Hobhouse (Bath) (LD)
I pay tribute to the staff who worked so hard to respond to the crisis and to every traveller who waited so patiently. The episode says a lot about the Government’s priorities when it comes to controlling our borders properly. Instead of chasing headlines on immoral and expensive policies to deport asylum seekers to Rwanda, can the Minister assure me that he will focus on ensuring that my Bath constituents can travel freely, safely and without huge delays?
Tom Pursglove
That is always the priority of the Government. I have set out the focus on security, efficiency and ensuring that passengers have the best possible experience of the UK border. I have been able to set out the fact that in so many instances—a very high percentage of occasions—the e-gates work successfully. Some 90 million passengers pass through the e-gates quickly every year. When it comes to border security, I am probably right in saying that the hon. Lady voted against the sorts of measures, such as the electronic travel authorisation scheme, that we legislated for through the Nationality and Borders Act 2022. That is a cornerstone of our efforts to help improve security at the border, improve that automation and be able to bring passengers through more quickly.
Oral Answers to Questions
Debate between Wera Hobhouse and Tom Pursglove(1 year, 7 months ago)
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Wera Hobhouse (Bath) (LD)
The Minister for Disabled People, Health and Work (Tom Pursglove)
No assessment has been made of the adequacy of PIP for people with disabilities. PIP is intended to provide a contribution towards paying for the additional costs faced by disabled people. Individuals then have a choice and flexibility in prioritising according to their needs.
Wera Hobhouse
A report by the Work and Pensions Committee found that people experience “psychological distress” due to the health assessment required as part of the PIP application process. Many of my Bath constituents feel the process does not reflect their needs and are concerned about the lack of support—some of those issues were covered by earlier questions. The Government have promised to trial the use of specialist assessors with knowledge of specific health conditions. Can the Minister please clarify which conditions are covered and how the assessors are being trained?
Tom Pursglove
When we are able, we will set out more detail of the relevant conditions and the approach we will take in delivering on this commitment. I raised the issue in my conversations with officials this morning, because I am keen to progress this as quickly as possible. I see real benefit and value in matching assessors with specialisms to people with particular conditions. It is clear from the feedback that people believe this will make a significant difference. Along the lines I set out earlier, we want to reduce PIP journey times as much as feasibly possible, and I want to make sure that we get more decisions right first time and that we focus on quality, which is precisely what the reforms will do. We will share further detail with the House when we are able to do so.
Oral Answers to Questions
Debate between Wera Hobhouse and Tom Pursglove(1 year, 8 months ago)
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Tom Pursglove
Regardless of the form that PIP assessments take, the structure is the same. Evidence suggests that both forms are equally effective, but I hope that I can reassure my hon. Friend by saying that if individuals want to have a face-to-face assessment, they absolutely can.
Wera Hobhouse (Bath) (LD)