Passport e-Gates Network Outage Debate

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Wera Hobhouse

Main Page: Wera Hobhouse (Liberal Democrat - Bath)

Passport e-Gates Network Outage

Wera Hobhouse Excerpts
Wednesday 8th May 2024

(1 month, 3 weeks ago)

Commons Chamber
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Tom Pursglove Portrait Tom Pursglove
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My hon. Friend speaks with real authority on these issues, having been the architect of so much of the change we are introducing at the border. He is right that the possibilities of automation are enormous, for improving the passenger experience and having a greater understanding of many of those individuals who are travelling to our country and being able to prevent some of that travel in the first place, rather than responding to that at the border, where risk is involved.

My hon. Friend asked about contingencies. There is always a place for ensuring wider training and opportunity within the organisation to surge capacity when there are challenges. We have done that in responding to a number of different challenges over the years. It is fair to say that last night there were Border Force staff members who are perhaps not on the primary control point ordinarily who were surged in to support the team working on the PCP to help get people through the border as quickly as possible. In particular where there are protracted issues affecting our ports, we should always look at what we can do to provide additional support from other parts of the Home Office and perhaps even elsewhere.

Wera Hobhouse Portrait Wera Hobhouse (Bath) (LD)
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I pay tribute to the staff who worked so hard to respond to the crisis and to every traveller who waited so patiently. The episode says a lot about the Government’s priorities when it comes to controlling our borders properly. Instead of chasing headlines on immoral and expensive policies to deport asylum seekers to Rwanda, can the Minister assure me that he will focus on ensuring that my Bath constituents can travel freely, safely and without huge delays?

Tom Pursglove Portrait Tom Pursglove
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That is always the priority of the Government. I have set out the focus on security, efficiency and ensuring that passengers have the best possible experience of the UK border. I have been able to set out the fact that in so many instances—a very high percentage of occasions—the e-gates work successfully. Some 90 million passengers pass through the e-gates quickly every year. When it comes to border security, I am probably right in saying that the hon. Lady voted against the sorts of measures, such as the electronic travel authorisation scheme, that we legislated for through the Nationality and Borders Act 2022. That is a cornerstone of our efforts to help improve security at the border, improve that automation and be able to bring passengers through more quickly.