Wera Hobhouse
Main Page: Wera Hobhouse (Liberal Democrat - Bath)Department Debates - View all Wera Hobhouse's debates with the Department for Transport
Rail Ticket Offices
Wera Hobhouse Excerpts(1 year, 4 months ago)
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Wera Hobhouse (Bath) (LD)
The Government have overseen the largest increase in rail fees. My constituents must deal with frequent delays and cancellations, and now people in Bath and across Somerset face losing their ticket offices. Bath is a world heritage site that has a large number of visitors. Foreign visitors, in particular, find getting through apps and ticketing machines bewildering; they depend on the ticket offices. It more important than ever now to attract people on to public transport, so will the Minister explain why my constituents, and the many visitors to Bath who would otherwise come by coach, should feel confident that train journeys will be more reliable, cheaper and more attractive than driving?
Huw Merriman
It is because we want to give that better customer experience, so that more passengers are seeing more staff at the stations to help them with information, make them feel more secure and welcome, help them purchase a ticket, and do so in a manner where those passengers are used to transacting across the space. I very much hope the hon. Lady will see a better staff experience as a result and therefore even more people will be attracted on to rail.