Public Confidence in the Police

Wendy Chamberlain Excerpts

Wednesday 9th September 2026 Westminster Hall

[Jonathan Hinder]

My hon. Friend raises a really important point. The police funding formula is long overdue for reform, and that incident can accelerate our move towards that. Middlesbrough is a high-crime area and a very deprived area, and that needs to be reflected in the formula. I look forward to working with my hon. Friend to push forward reform there and across the country.

I secured this debate on public confidence in the police because, over the last decade and a half, public confidence in the police has been heading in the wrong direction. Whether we look at crime surveys, victim satisfaction surveys or polling trackers from companies such as YouGov, the trend has been downward, which is worrying. If a significant proportion of the public were no longer to see the police as legitimate, we would be headed down a very dark path.

I do not want to spend my whole speech lamenting the then governing Conservative party’s handling of policing—cutting 20,000 officers and then hurriedly returning officer numbers to the same level when they realised what a serious error they had made; constantly shifting their stance on stop and search, tightening and then loosening it; the full circle performed on police recruitment routes; and so on—but the recent history is critical to understanding the position that policing finds itself in today. I know what a disastrous impact it had on neighbourhood policing because I was there, serving as a police constable, sergeant and inspector during those years.

Just at the time that policing was being—let us say—deprioritised by the Government, policing demand changed significantly. High-harm offences committed behind closed doors, as opposed to in the street, were reported in much higher numbers, thanks to changing societal attitudes, improved police culture and high-profile historical cases increasing awareness. Domestic abuse reports to the police doubled in 10 years, reports of sexual offences rocketed, and child abuse became much more commonly reported.

It is good that people now feel able to report those offences and that the police are taking them seriously, but it was a perfect storm. Just at the time when policing was losing not just thousands of officers but thousands of experienced officers, a huge wave of high-harm demand emerged while policing was—and in some cases still is—equipped with data systems from the 1970s. It is absolutely right that investigating high-harm offences is now core policing business, but we must acknowledge that the huge change to policing demand has reduced police visibility on the streets, which is a key determinant of public confidence.

[Wendy Chamberlain (North East Fife) (LD)]

I recognise the hon. Member’s police service; I myself served for 12 years in Lothian and Borders police. One of the challenges we now have is that there is a continual churn in police roles, which means that communities do not know their police officers and their police officers do not know them. Does the hon. Member agree that, culturally, that is something the police service needs to tackle?

[Jonathan Hinder]

I wholeheartedly agree with the hon. Member, and it is something I impress on my local officers. There is nothing more annoying as an MP, but also as a resident, to find that our local inspector or borough commander has changed for the third time in a year. It is so frustrating, and that is something that policing can control, so I wholeheartedly agree with that.

Police funding is not my focus today, but I will leave colleagues with one thought about it. Given that the police are now receiving so many reports of high-harm crime, which is complex and time-consuming to investigate compared with what they did 20 years ago, how could they possibly still be as visible in communities as they used to be, and as focused on street crime, without a significant increase in funding?

What else can the Government do to improve the public’s confidence in policing? Put simply, they can provide political leadership which sets very clear priorities that match those of the public and give our officers the backing they need to deliver on them. Policing is not just about crime, and it never has been, no matter what some people might tell us about a so-called golden age in the past. It is about policing protests, finding missing people, intervening to stop mentally ill people harming themselves. There always needs to be clear prioritisation from the Government and police leaders. If everything is a priority, nothing is.

But it is true that the policing mission has become increasingly blurred, and we have seen the police repeatedly overstep into cases where they should not be. When the public view those cases alongside a lack of police visibility in their area, or instances where basic investigations are not done for offences like theft, they lose confidence that policing has its priorities right.

It is right that the Government have scrapped non-crime hate incidents; now we need a new Public Order Act. This legislation, which underpins free speech and its limits in this country, is 40 years old this year. It is not fit for this online, more polarised era. While I do not absolve police leaders of their responsibilities to apply the law sensibly, politicians should be providing clear direction. We need to clarify what is legitimate debate and what is simply someone being unpleasant. What is actual crime that we want the police to intervene in? The Government commissioned a review of public order legislation, which I understand was submitted to the Home Office in May this year, but it has not been published, as far as I am aware. I would be grateful if the Government, either today or shortly afterwards, could update Members on when we should expect that, as a new settlement on the issue is badly needed.

A series of high-profile, horrific misconduct scandals in recent years have shaken public confidence, not least because they could have been stopped much earlier. The existing misconduct system is too slow to weed out those who should not be police officers or, indeed, never should have been, yet the system is often over-zealous when it comes to much lower-level allegations of misconduct, ruining the lives of officers who in many cases are fundamentally good and have sought to do the right thing. That is a terrible combination, so I was pleased that over the summer the Government announced an end-to-end review of police misconduct processes. Again, that is much needed, and I sincerely hope the review reports quickly, so that tangible improvements can be made quickly on the back of it to strike a much better balance.

The system should prioritise getting the really bad officers out without delay, support officers who have made honest mistakes, and not incentivise a grievance culture that makes officers feel like they are treading on eggshells whenever they open their mouths. If we get this right, we can kick out those officers who are not fit to wear the uniform. Meanwhile, we will have fewer brilliant officers making the active choice to leave because they do not feel supported to do what is an extraordinary job. This is critical to improving the culture and performance of police forces, and therefore to improving public confidence.

To sum up, the Government must provide strong political leadership if we want to rebuild public confidence in policing, and that means policing being relentlessly focused on doing the basics well. Do not look for a silver bullet to improve public confidence, because there isn’t one. An extra engagement team, more attendance at community events, a new force slogan on the side of the patrol cars focusing on recruits’ identity more than on their policing ability—these activities at the margins will not improve public confidence, no matter how well meaning. Let us be clear about what is a priority and what is not, and then back our officers to do the basics well, day in, day out. That is how we can improve public confidence in policing.

--- Later in debate ---

[Max Wilkinson]

I have an awful lot of sympathy with what the hon. Member says. We could get into a debate purely about police numbers—I know that the hon. Member for Pendle and Clitheroe was not keen to—but we should focus on not just the numbers but the visibility of police officers. We need police counters in our local communities and police officers on our streets.

In contrast with Members who have suggested there is two-tier policing, I would like to place on record my party’s thanks and admiration for hard-working police officers and their public service—I believe there are at least two former officers here today. I would also like to thank the police team in Cheltenham, ably led by Inspector Steve Benbow and Superintendent James Glansfield, who I visited recently. This debate is not about parochial local issues, but it is important when we have experience of joining our police officers on the streets that we reflect that in this Chamber.

During my visit, I learned that police officers in Cheltenham work very hard in increasingly difficult circumstances. I joined Inspector Benbow and Superintendent Glansfield as part of Operation Shield, which followed a summer in which we suffered very visible antisocial behaviour and crime in our town centre, and I know that that has been reflected in towns and cities across the country. One of the most arresting things I learned was that even in Cheltenham, which most people think of as a well-heeled place, there are several, mostly independent, shops where large groups of teenagers are making the lives of the shop workers and owners a misery. We were shown a video captured on a mobile phone by a shop owner of what looked like dozens of teenagers. They apparently go into that shop several times a week, steal stuff and abuse staff. That is not acceptable.

[Wendy Chamberlain]

When we talk about confidence in policing, it is important that we acknowledge that we have a role to play in that as elected representatives. Youth antisocial behaviour has been a problem in my North East Fife constituency over the summer, in places such as Crail and Elie, but when I engaged with local officers, I found they had good intelligence and had dealt with the events pretty robustly afterwards. The fact of the matter is that the community were not aware of that. Does my hon. Friend agree that we have a responsibility to tell the public about the work our local officers are doing?

[Max Wilkinson]

Absolutely. As it happens, I was invited along by my local police force because I was talking about crime and antisocial behaviour in the town centre. The more we talk about the issue and raise it in our constituencies, the more likely it is that the police will be able to get their messages out about extra resourcing and making tweaks to legislation that will help them do their jobs better. I will come later to some of those points, which were raised by the hon. Member for Pendle and Clitheroe.

Another thing that is clear from Cheltenham town centre and across the country is the concerning and increasing aggressive and misogynistic behaviour targeted at women. I have been hugely disturbed to hear reports of women being catcalled and abused with increasingly frequency in my constituency, most notably early in the morning when they are commuting to or from work or the gym. Clearly, a visible policing presence disturbs those who might cause problems and, crucially, gives reassurance to women in our town and city centres.

Will the Minister provide an update on tackling the growing problems with violence against women and girls, much of which is encouraged by the online world? One in four women have experienced domestic abuse. Perhaps more shockingly, fewer than one in six victims of rape or attempted rape report the assault to the police. The reasons they cite include the belief that the police simply will not be able to help, or the concern that they will not be believed.

[Wendy Chamberlain]

I am one of the co-chairs of the all-party parliamentary group for the survivors of Fayed and Harrods. In recent weeks, the APPG has met the Metropolitan police and the Independent Office for Police Conduct. There is absolutely no doubt that historical failures in investigations have damaged the survivor cohort’s trust in the police and the criminal justice sector more widely. My hon. Friend is talking about violence against women and girls now, but does he agree that historical legacies also play a part?

[Max Wilkinson]

Absolutely. The more we learn about the al-Fayed case, the more shocking it becomes. I commend the work of the APPG, of which my hon. Friend is a leading member, alongside the hon. Member for Lichfield (Dave Robertson). It is uncovering what seems to be a bigger and bigger scandal every time we hear more about it. We need Harrods to be open and transparent, to start co-operating and perhaps to give more resource to aid the investigation.

The issue of violence against women and girls needs to be tackled now, with taskforces that work in partnership with frontline women’s services. That also requires a very visible presence to reassure women that their safety is a priority. To do that, it is clear that police resource must be more focused on the community, rather than just having officers behind desks—although we of course need desk resource too in these complex investigations. The Liberal Democrats are calling for a police counter in every community to increase visibility across the country. That will allow people to share information and intelligence with the police in a convenient and accessible location. Simply emailing a local police officer does not always bring the desired result for local residents who are trying to work out what is going on or share intelligence. We say that we need extra police counters, in contrast to the huge decline in police counters seen under the previous Government and the specific issues in Labour’s London.

On a more structural note, will the Minister provide an update on the Hogan-Howe review and the Government’s response to it? Can she also update us on whether police force boundaries are now due to match the boundaries of regional mayors? It is important that we hold to account the people responsible for policing. That is of particular interest to rural areas. In recent years we have seen rural crime become seriously organised and persistent, yet it is often overlooked. Rural crime networks can also be harder to detect and prosecute. Will the Minister commit to giving rural police forces the necessary resources to clamp down on organised crime operating in the countryside?

The hon. Member for Pendle and Clitheroe mentioned public order and free speech, which is a really important point. Big Brother Watch revealed this weekend that more than 60,000 people have been arrested in the last five years for communication offences. There are some high-profile cases, such those of Lucy Connolly and others, who are held up by the hard right as martyrs of free speech, but they are nothing of the sort. They have rightly been prosecuted, even if some people have valid questions about the severity of the punishment.

Despite that, the facts seem clear: too many people are arrested not for committing crimes but for making tasteless online jokes, offering controversial opinions on social media or non-violent protest. It is a result of legislative failure that the police are not able to do their job properly on these issues. That undermines trust in the police and the work of officers, whose job it is to keep us safe, not to intervene in online arguments that would not trouble us if they happened in verbal form in the Dog and Duck. That is a threat to faith in policing, and to the very fabric of our liberal democracy. It gives space for people such as Reform’s James Orr to make bizarre comparisons between free speech in the UK and Russia and to peddle daft conspiracy theories, undermining British democracy in the process. We must all stand up against that in this place. In the light of the Big Brother Watch report, can the Minister confirm what the Government are doing to work with police and crime commissioners and chief constables to clarify the legal position, give officers greater clarity in their frontline work and protect British free speech rights?

Earlier I mentioned the issue with the right, who were previously the big defenders of policing and order. They have traditionally told us that they stand up for those ideas, but the corrosive narrative of two-tier policing has crept into that side of politics. Where they once backed the police, they now use that daft “two-tier” phrase and tell us the police are part of the problem. That places the police alongside those who would do us harm; it is a dangerous narrative, and one that we at the moderate centre of politics must address.

Support must be given to and extended for those working in the police, who put their lives and wellbeing on the line every day. Mind has reported that 91% of police officers report mental ill health. That is a shocking statistic, and it undermines the work they are able to do. Let us ensure that, as part of efforts to boost trust in policing, we are able to support police officers too. Improving their working conditions and the support available is vital to ensuring that we have the police force we need, staffed by brilliant police officers, and that they are able to fulfil their vital role to keep us safe.