Wendy Chamberlain
Main Page: Wendy Chamberlain (Liberal Democrat - North East Fife)Department Debates - View all Wendy Chamberlain's debates with the HM Treasury
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Wendy Chamberlain Excerpts(8 months, 1 week ago)
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Nigel Huddleston
Yes, I am sorry to hear about those circumstances for the hon. Lady’s constituent. As I said, I have to be careful given the need to keep at arm’s length in individual cases, but she also raises a broader policy point. A lot of training and work goes on. I repeat that some 60,000 people work for HMRC, many of whom are dedicated, hard-working and well-trained individuals, and they often do a thankless job, but she makes a valid point, and I will happy raise that issue. I spoke incorrectly a few moments ago, so may I take the opportunity to correct what I said, Mr Speaker? HMRC staff are required to work in the office 60% of the time, not 40% of the time.
Wendy Chamberlain (North East Fife) (LD)
The Government were forced to extend the state pensions top-ups through to April next year because of unacceptable delays on the Department for Work and Pensions/HMRC helpline for that issue. The Minister has mentioned that a review will take place; will that helpline be in its scope? It is a concern to many, many constituents.
Nigel Huddleston
As I say, I have ongoing engagement with HMRC. It is operationally independent, but I do have some oversight, and ministerial guidance is appropriate. I appreciate all the comments made by hon. Members today. These will be live conversations, and HMRC is listening to the conversations today. I will be happy to raise with it the points that she makes.