Oral Answers to Questions Debate
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Wendy Chamberlain
Main Page: Wendy Chamberlain (Liberal Democrat - North East Fife)Department Debates - View all Wendy Chamberlain's debates with the Department for Energy Security & Net Zero
Oral Answers to Questions
Wendy Chamberlain Excerpts(6Â months ago)
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Ed Miliband
What is the point of the hon. Gentleman’s party?
Wendy Chamberlain (North East Fife) (LD)
I have been contacted by several constituents who have experienced failed ECO4 scheme installations. What support is there for constituents when installations go wrong? Are rogue installers getting paid for work that is not completed properly? What steps are being taken to address such failures?
Miatta Fahnbulleh
We are aware of issues that we have had with ECO4 and the Great British insulation scheme. If constituents have been affected, they should have received a letter from Ofgem. They should be able to contact their installer, who is obliged to fix the work, and there is a clear redress mechanism. There is a wider point: we know that the system for quality assurance and consumer redress is not fit for purpose and we are determined to overhaul it.