Horizon Redress and Post Office Update

Vikki Slade Excerpts

Tuesday 8th April 2025 Commons Chamber

[Gareth Thomas]

We are clear that we need to replace the Horizon system. As the whole House would expect, the Post Office is not taking any criminal action when there are shortfalls. There are processes for resolving issues around shortfalls in the Horizon system. Indeed, I referenced the postmaster panel and the way in which the Post Office management is working with sub-postmasters to help them to understand how shortfalls in the system are being dealt with going forward, so I hope that, slowly, we are taking the first steps to rebuild that trust.

[Vikki Slade (Mid Dorset and North Poole) (LD)]

I am sure the Minister remembers that, on 18 December, I raised the case of Donna from Mid Dorset and North Poole, who was bankrupted for a quarter of a million pounds due to the Horizon scandal. The bankruptcy was cancelled, but not before most of the interim settlement was deducted by the Post Office receiver. I was therefore shocked to receive a reply from the Minister in which he confirmed that the GLO approach is to deduct interim payments regardless “of what the claimant did with the money”. Apparently, the only option is for legal representatives to undergo a protracted appeal, incurring more costs and delays, ensuring that the lawyers get their pay day before the postmasters. Will the Minister reflect on this policy, which is punishing victims again and again, so that Donna gets the redress that she deserves?

[Gareth Thomas]

I ask the hon. Lady to forgive me for not having the details of that particular case in front of me. As she has asked me to look again at that case, I will happily do so and write back to her.