Oral Answers to Questions Debate
Full Debate: Read Full DebateDepartment: Department for Work and Pensions
Tulip Siddiq
Main Page: Tulip Siddiq (Labour - Hampstead and Highgate)Department Debates - View all Tulip Siddiq's debates with the Department for Work and Pensions
(1 day, 14 hours ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
The Parliamentary Under-Secretary of State for Work and Pensions (Lilian Greenwood)
We know that increased volumes and more complex cases have led to increased response times, and we are working hard to bring those down by deploying additional resources, strengthening oversight and improving case management. I agree that this is not acceptable. We are working to improve the situation.
Tulip Siddiq (Hampstead and Highgate) (Lab)
It took the DWP hotline 29 working days to respond to me about a constituent’s PIP arrears, and 39 working days to reply to a email about a reduction in state pension for one of my constituents. Can the Minister help me with this, please?
Lilian Greenwood
As I have said, we recognise that response times are not good enough, and I am putting extra resources in to improve them. Of course, if my hon. Friend wants to raise particular cases with me, I will look into them and ensure that she gets a speedy outcome.