Oral Answers to Questions Debate

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Department: Department for Transport

Oral Answers to Questions

Tom Pursglove Excerpts
Thursday 10th March 2016

(8 years, 8 months ago)

Commons Chamber
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Andrew Jones Portrait Andrew Jones
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I will certainly will look into that matter and respond to the hon. Gentleman.

Tom Pursglove Portrait Tom Pursglove (Corby) (Con)
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What assessment has the Minister made of email cancellations? I have been made aware of a number of cases where people have received them just minutes before tests were due to start. I would be interested to know the impact that is having on waiting times.

Andrew Jones Portrait Andrew Jones
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I will look into that. The challenge faced by the DVSA is one of increasing demand. Nationally over the past few months, 181 new driving examiners have started work, 70 people are either currently attending or booked to attend new entrant training courses, and 38 have been offered posts. The DVSA is, therefore, responding with more people, but it also needs to respond in a customer-friendly way. My hon. Friend makes an important point and I will look into it.