Passport Applications

Debate between Theresa May and George Mudie

Wednesday 18th June 2014 Commons Chamber

[Mrs May]

I was clear last week and again this week that we are making particular arrangements for people who find themselves outside the three-week timetable and have to travel within the next seven days, to ensure that they can be upgraded and receive their passport in time, and that those individuals will receive a refund.

[Mr George Mudie (Leeds East) (Lab)]

I respect the Home Secretary for saying sorry, but under the circumstances, “sorry” is an easy word. What has happened is that people have been harmed: they have lost money, they have lost holidays and they have incurred costs. If the Home Secretary is sorry, will she back it up by ensuring that people are recompensed?

[Mrs May]

I have said that we are making arrangements —I said the same in the House last week—to ensure that people who have an urgent need to travel but have not received their passports within three weeks can be upgraded free of charge.

HM Passport Office

Debate between Theresa May and George Mudie

Thursday 12th June 2014 Commons Chamber

[Mrs May]

That is absolutely clear. That is the attitude that we have taken throughout the immigration system. For the first time ever, we have an operating mandate for our Border Force and our border security, and as I said earlier in response to the shadow Home Secretary, one of the reasons for bringing overseas passport applications into HMPO was to have greater consistency in how they are assessed and enable expertise to be used in better detecting fraud.

[Mr George Mudie (Leeds East) (Lab)]

We all have constituents who have made straightforward applications within Home Office guidelines and who a day or two before they flew were forced to pay £55 for an upgrade to get their passports. What consideration is being given to repay that money?

[Mrs May]

I recognise that some people have paid sums of money to ensure that their passport application was upgraded, and I have indicated that for urgent travel in the future we will be doing that free of charge. I recognise that people have had those difficulties, and that there are still people with applications in the system that are concerning them. That is why we have taken the steps outlined today.

Crime and Courts Bill [Lords]

Debate between Theresa May and George Mudie

Monday 14th January 2013 Commons Chamber

[Mrs May]

I say to the right hon. Gentleman that in many cases the appeal process for family visit visas is being used just as a means to present fresh evidence into the appeals system in support of the application, and that is not the point of an appeals process. There is another point for individuals who go through the appeals process: if fresh evidence is available, they should make a fresh application. It takes less time for a fresh application to be considered than for an appeal to be considered. With a fresh application, people will on average be able to have a decision within 15 days, rather than eight months with the appeals process.

[Mr George Mudie (Leeds East) (Lab)]

In all fairness to the applicants, the Home Secretary should withdraw the word “abuse”. Is it not true that the independent commissioner for the UK Border Agency continues to show concern about applicants being turned down for not sending in documents that they were never told in the first instance were required? If she continues to say the applicants are abusing the system, then in all fairness she must say that UKBA entry clearance officers are abusing the system. Does she not agree that the system does not need to be abolished, but to be made to work more sensibly?

[Mrs May]

Let me say to all hon. and right hon. Gentlemen who have raised this issue that analysis of a sample of 363 allowed family visit visa appeal determinations in April 2011 showed that new evidence produced at appeal was the only reason for the tribunal’s decision in 63% of those cases. In only 8% of cases was new evidence not at least a factor in the allowed appeal. If people have new evidence, they can make a fresh application. It will be heard and considered, and a decision will be given to them in far less time than it takes to go to appeal. A system of appeal is about appealing against the original decision, not appealing against the original decision plus bringing forward extra evidence.