Oral Answers to Questions

Stewart Hosie Excerpts

Thursday 13th January 2011 Commons Chamber

[Mr Prisk]

My travel diary is beginning to grow a little, but west London is a little closer and I would be happy to meet my hon. Friend and the businesses in her area.

[Stewart Hosie (Dundee East) (SNP)]

In my Dundee East sorting office, the deployment of the Royal Mail’s “Way Forward” system has been described variously as shambolic and chaotic. Hundreds of people have complained directly through my office. Even this morning, one constituent was waiting on parcels sent on 6 December, which is quite unacceptable. Is the Minister aware of this problem? What has he done and what discussions has he had with Royal Mail? Will he assure the House that the “Way Forward” system will not be implemented in any other large sorting offices until each and every one of these problems is resolved?

[Mr Davey]

I am grateful to the hon. Gentleman for raising this point, of which I am aware. Royal Mail accepts that there were initial problems with establishing the new delivery system in the Dundee East delivery office and I am sure that it will learn from them. Following a review, a recovery plan was put in place, but I am afraid that the severe weather hindered it. Royal Mail has apologised for the disruption to services and taken a range of measures as a matter of urgency to ensure that households and businesses in Dundee East receive all their mail. For example, 70 extra staff and managers have been drafted in to help the recovery following a major push last weekend. I hope that the hon. Gentleman will be able to report back to me that his constituents and businesses are seeing an improvement.