Violence and Abuse towards the Retail Workforce

Steven Bonnar Excerpts

Tuesday 5th December 2023 Westminster Hall

[Steven Bonnar (Coatbridge, Chryston and Bellshill) (SNP)]

It is a pleasure to see you in the Chair this afternoon, Sir Edward. I thank the hon. Member for Blaydon (Liz Twist) for securing this important debate on violence and abuse towards the retail workforce. It is vital that we address a growing concern that is plaguing our communities and affecting the very fabric of our towns and cities. The scourge of retail crime cannot be ignored any longer: it threatens the safety of our hard-working retail staff, as well as the wellbeing of local businesses that are the lifeblood of local communities.

Shoplifting is not a victimless crime or an attack on a faceless business. At its core, it is an attack on a person—an individual who is simply carrying out the duties of their employment—and it brings with it long-lasting consequences in many cases. According to the annual Scottish retail crime report released last year, a staggering 100% of respondents reported experiencing shop theft at least once a day. That alarming statistic is accompanied by a harsh reality: virtually all retail staff will regularly endure some form of abuse, violence or hate speech throughout the course of a day’s work. From major retailers to local corner shops, the threat of violence, or actual violence, is never far away. That cannot continue.

Our retail workers deserve to be at their place of work and to carry out their duties without the fear of violence, abuse or intimidation. Disturbingly, violence and abusive attacks on retail staff have nearly doubled from pre-pandemic levels. According to the BRC’s crime survey, more than 850 incidents were reported daily in the UK between 2021 and 2022, including racial and sexual abuse, physical assaults and threats with weapons. In Scotland, we witness 70 incidents a day—a sharp increase from 45 attacks a day in 2019-20—so this is on the increase right across the UK.

The economic toll of retail crime is also staggering. The total cost reached £1.76 billion in the last financial year, with customer theft alone accounting for £953 million. Retailers are having to spend an additional £715 million on crime prevention measures.

Some 100 retail CEOs wrote to 41 police and crime commissioners in England and Wales last year, urging them to make retail crime a priority in local policing strategies. The Government failed to listen to them. In contrast, the Scottish Government have taken a key step forward, with the introduction of the Protection of Workers (Retail and Age-restricted Good and Services) (Scotland) Act 2021, which fully recognises the gravity of violence and abuse against retail and shop workers.

The private Member’s Bill introduced in Holyrood on this issue received widespread support across the Scottish Parliament. It was introduced by a Labour MSP, Mr Daniel Johnson—credit where credit is due—which proves that the SNP is an open and listening governing party. The Bill was enacted in 2021, passing through the Holyrood Parliament with no dissent, so congratulations on that.

Police Scotland figures reveal that nearly 8,000 cases of abuse and assault against retail staff were reported in the two years to August. National statistics office figures on criminal proceedings for 2021-22, published in October, indicate that progress is being made, with 543 of those charged under the Act receiving criminal convictions from 2021 to 2023. Twenty-six individuals were convicted in a Scottish court, with 13 receiving a custodial sentence under the Act.

I am sure the Minister will tell us that a specific law is not required in England and Wales for the protection of retail workers. However, it has been proven that, where there is confidence that, if someone reports a crime, it will be taken seriously, as is the case in Scotland, victims are far more likely to report the crimes, racial abuse or threats of violence they experience in their workplace to the relevant authorities. We ask the Minister to think again about that.

It is important that we stand united against the tide of retail crime that threatens our communities. We must ensure that our retail workers are safe, protected and free from the threat of violence and abuse. The Protection of Workers Act is a beacon of progress, and I urge the Minister to consider following it.

Finally, I would like to say to all the hard-working people employed in the retail sector across Scotland and beyond, “Thanks again for your service every day. The outstanding service you provided for us all throughout the pandemic should not be forgotten. We owe you huge gratitude still. If you suffer abuse, racism or any threat of violence at your workplace, please come forward and report it.”