Violence and Abuse towards the Retail Workforce

(Limited Text - Ministerial Extracts only)

Tuesday 5th December 2023 Westminster Hall

[The Minister for Crime, Policing and Fire (Chris Philp)]

It is a pleasure, as always, to serve under your august chairmanship, Sir Edward, and to follow—for the first time, I think—the hon. Member for Enfield North (Feryal Clark), whom I welcome to her place in the shadow Front-Bench team.

I congratulate the hon. Member for Blaydon (Liz Twist) for securing this important debate, which follows one on the Floor of the House. The Opposition day debate this afternoon was on a broadly similar topic, but it is good to have a further opportunity to discuss the matter in a little more detail and in slightly less heated circumstances.

Before I respond to hon. Members’ very good points, I want to say that I agree with the assessment that retail outlets are the lifeblood of our community. They are often centres not only for shopping, but for meeting others. They are far more vibrant than just buying something online and having it delivered to one’s doorstep in a cardboard box.

I also agree that it is unacceptable that retail workers are suffering from assaults and threats. I have particular sympathy with them because my very first job in south London was stacking shelves, among other things, in a Sainsbury’s not far from my current constituency, although I must confess that unlike Labour Members, I never joined a trade union.

[Feryal Clark]

You should give it a go.

[Chris Philp]

I thank Members for their kind entreaties, but I will probably give it a miss.

This is a serious issue and the Government are taking it very seriously. Of course, crime in general is coming down. The crime survey for England and Wales, which according to the Office for National Statistics is the only reliable measure of long-term crime trends, shows that overall crime is down 10% year on year, and like-for-like crime is down 56% since 2010. That is very welcome, but—in common with other countries in the western world, including the United States, France and Germany—we have seen a worrying increase in shoplifting and assaults against retail workers in the past year or two. As I say, the phenomenon is not confined to the UK; it is wider than that.

Although it is welcome that prosecutions for shoplifting have increased by 29% since last year, the Government said in response to a number of retailers, including the Co-op and others, that more needs to be done. That is why I sat down over the summer with the National Police Chiefs’ Council lead for serious organised and acquisitive crime—Amanda Blakeman, the chief constable of north Wales—to talk about developing a police action plan to do a lot more.

That action plan was published with the agreement of the police four or five weeks ago and was launched at No. 10 Downing Street. It contains a number of important components. The first is a commitment that the police will always follow up all reasonable lines of inquiry in relation to all crime. That is relevant to all kinds of crime types, but shoplifting is one of the most important. That means that if there is evidence that can be followed up, such as CCTV footage, the police will always do that regardless of the value of the goods stolen.

In the past six to 12 months, the artificial intelligence algorithm that enables facial matching has become a lot more sophisticated. If an image is received from a crime scene—it could be from a Ring doorbell, a dashcam, a mobile phone or CCTV anywhere, including in a shop—as it should always be under this new commitment, it can be run through the police national database, which contains millions of facial images from custody records. The algorithm is so good at matching now that even blurred or partially obscured images can be matched. The commitment always to follow lines of inquiry and always run images through the facial recognition database will lead to a lot more offenders being caught—shoplifters, but others as well. I set the target for police forces across England and Wales to double their use of facial recognition searches this year.

The first element is always to follow all reasonable lines of inquiry, with a particular emphasis on CCTV and facial recognition. Secondly, there is a police commitment to prioritise attending incidents of shoplifting in person where that is necessary to secure evidence; where there has been an assault on a retail worker, which is obviously relevant to today’s debate; and where an offender has been detained by, for example, store security staff. I heard statistics from the Co-op suggesting that where store security staff had detained an offender, the police had attended only in a quarter of cases. That is frankly unacceptable. We now have a commitment from policing to prioritise attendance in all cases where an offender has been detained. I would like Members of Parliament of all parties and police and crime commissioners to hold the police to account for delivering that.

Thirdly, the plan contains a commitment to use data analytics to identify and go after prolific offenders—that is, identifying what is often quite a small number of people committing a large volume of offences and specifically going after them. Fourthly—it may have been the hon. Member for Blaydon who mentioned this—there is an element of serious and organised crime, with organised criminal gangs targeting retail outlets. Project Pegasus, led by the Sussex police and crime commissioner Katy Bourne in partnership with 16 retailers, gathers data from those retailers and passes it to OPAL, which is the police data analysis centre for serious organised crime, including acquisitive crime, to identify the criminal gangs and go after them. That is partly funded by those retailers but is supported and organised by the police.

Those are the four components: following all lines of inquiry, including CCTV and facial recognition; targeting prolific offenders; attending incidents a lot more frequently; and going after serious and organised crime. That package together will lead to a significant increase in the number of offenders who are caught and the number of assaults prevented, and we will see that 29% increase in prosecutions go up considerably more.

[Navendu Mishra]

I appreciate the points that the Minister has made about policing and meeting the Co-op. Will he give a commitment to the House that he will meet USDAW, which is the sectoral trade union for retail workers, because the people who are at the forefront of this crisis are the low-paid retail workers themselves?

[Chris Philp]

Yes, I would be happy to do so—it would seem churlish to decline such an invitation.

The hon. Gentleman mentioned wages. I observe in passing that the minimum wage will go up by about 10% from next April to £11.44 an hour. That is quite a considerable increase, well above the rate of inflation. Of course, under the last Labour Government, it was only £5.93. If we adjust for inflation and the increase in the tax-free threshold, the take-home wages of someone working full time on the minimum wage are 30% higher than 13 years ago, which is welcome.

The Greater Manchester police were mentioned by, I think, the hon. Member for Manchester, Withington (Jeff Smith). I commend Chief Constable Stephen Watson, who is doing a great job with GMP and led the way by implementing this concept of always following up all evidence, which seems like common sense, but it was not being universally done. He implemented that in Greater Manchester about a year and a half ago, and it led to a 44% increase in arrests and prosecutions. It is exactly that approach that worked under Stephen Watson’s leadership that we are applying nationwide, including to shoplifting.

I will say a word or two on several other points raised in the debate. The first is the offence of assaulting a retail worker. We know that Scotland has a separate offence and that there have been calls to have a similar one here. Of course assaulting a retail worker is an offence: it is assault. It could be common assault, grievous bodily harm, grievous bodily harm with intent and so on. It is a criminal offence and, as I believe the hon. Member for Blaydon acknowledged, we legislated in the Police, Crime, Sentencing and Courts Act 2022 to make it a statutory aggravating factor where the victim is a public-facing worker—that includes retailers and others. That means that a judge is obliged, in statute, to pass a higher sentence than they otherwise would, in recognition of the fact that the victim is a public-facing worker.

[Liz Twist]

The problem is that if cases are not taken through to court for prosecution, that aggravating factor does not come into play. I think that what all of us here are arguing is that the assault itself against a shop worker should be seen as a particular offence.

[Chris Philp]

Obviously, as I have said, that is already an offence—it is assault, it is illegal and it is a criminal offence. We need to make sure that the culprit is identified by the police and that those cases are then prosecuted. The retail crime action plan that I set out a few moments ago will increase the number of prosecutions of those who assault retail workers, as well as of those who steal from retail stores. I am confident that that will be the result of that action plan.

One or two hon. Members mentioned the £200 threshold. I want to make sure that everyone is clear about that. A change to the law in 2014 made the theft of goods valued at under £200 triable summarily only, which means triable just in the magistrates court. To be clear, it is still a criminal offence, it can still and should be prosecuted, and the maximum sentence is six months’ imprisonment, which is the maximum that a magistrate these days can impose. Stealing more than £200-worth of goods is triable either way, meaning that it can be heard in a Crown court. The maximum sentence upon conviction in the Crown court for that offence, of theft, is seven years. So, to be clear, stealing goods to the value of less than £200 is criminal; it can and should be prosecuted; and it is punishable by up to six months’ imprisonment.

I hope it is clear from my remarks that we are taking this issue extremely seriously. The increase in shoplifting in the past year or two in this country, as well as in the US, France and Germany, is of concern, which is why we are taking the action that I set out. We need a zero-tolerance approach, because if we do not have one, the problem just escalates. We have seen in some American cities, such as San Francisco, the situation getting completely out of control. Looting has become commonplace in San Francisco and elsewhere, and we cannot allow that to happen in the UK. That is why we have developed our plan, and why I have asked the police to take a zero-tolerance approach. I am sure that all of us, Members of Parliament and PCCs up and down the country, will hold the police to account to deliver the plan.

[Liz Twist]

rose—

[Chris Philp]

I was about to sit down, but as the hon. Lady secured the debate, it would be extremely discourteous not to give way.

[Liz Twist]

I thank the Minister. Will he address the issue that I raised about the resourcing of the police? In my local Northumbria police area, we are still 400 police officers down. That is irrespective of whatever the picture is nationally, and the situation is the same across the north-east. Clearly, that affects the response of the police. What can he say about that? Can he commit to increasing the numbers in Northumbria?

[Chris Philp]

I can confirm that across England and Wales as a whole, as I think the hon. Lady knows, we have 149,566 police officers; that is as of 31 March this year. The number is higher than it has ever been in history and it is about 3,500 higher than the previous peak in March 2010, so there is a record number nationally. As for each individual force area, the choices made by individual PCCs—

[Navendu Mishra]

rose—

[Chris Philp]

I am going to conclude, because I do not want to overburden the Chamber and I wish to finish answering the point. The numbers in individual force areas reflect choices made by individual PCCs over time, for example, about the precept and about the balance between officer numbers, police stations and so on. What we have done in government is make sure that there are record numbers nationally. We have also put more money into policing, so this year PCCs had £550 million more available to them than last year. In addition, we fully funded the 7% pay rise between 2.5% and 7%, which this year entailed an extra £330 million.

Those resources are going in. In addition, from next April we are funding—in every one of the 43 police force areas in England and Wales, including the hon. Lady’s—specially funded antisocial behaviour hotspot patrols. I would expect them mainly to concentrate on town centres and high streets, where shoplifting may also occur. Where we have piloted those in the past four or five months, including in Blackpool, parts of Staffordshire and parts of Essex, we have seen reductions of 20% or 30% in antisocial behaviour and other forms of criminality. We will therefore fund each force, in addition to its regular funding settlement, to have those hotspot patrols, which should deliver something like 30,000 hours of specialist patrolling in each force area each year from April. I think that that will make a real difference.

[Liz Twist]

With regard to the Minister’s explanation of the differences and the choices that local police forces have made, I am sure he will know that the impact of increasing the precept and the value of housing in our local communities mean that authorities such as mine suffer disproportionately because of the way the precept is worked out. Choices there may be, but they are choices within the funding envelope.

[Chris Philp]

I thank the hon. Lady for her final intervention. The police funding formula, which is rather old now, accounts for the council tax base as well as population, crime levels and so forth, but it needs reviewing and updating. As I said, when we lay out the police funding settlement for next year, which we intend to do this side of Christmas, I hope that police forces up and down the country, including in her area, will see that they will get a material resource uplift next year, as well as the special funding I mentioned for hotspot patrolling that has made a huge and visible difference in the areas in which it has been trialled.

This is a serious issue and the Government take it seriously. We have a plan, we have agreed it with policing, and we will now get on and deliver that plan operationally.