Retail Workers: Protection

Steve McCabe Excerpts

Tuesday 11th February 2020 Westminster Hall

[Mike Amesbury]

I agree, and I will come on to the progressive work that some of the hon. Gentleman’s Scottish comrades are doing elsewhere.

Working every day in a situation where they were attacked or threatened, and facing a constant stream of strangers, is more than enough to cause retail workers panic attacks and anxiety after an assault. Retail workers, especially those working at night—as touched on by my hon. Friend the Member for Torfaen (Nick Thomas-Symonds)—or tasked with selling alcohol, simply do not have the option of avoiding the anti-social behaviour of others. Dr Emmeline Taylor, in collaboration with the Co-operative Group, traced the psychological impact of the epidemic of violence. She highlighted the incidence of post-traumatic stress disorder in employees after their assaults. In the most severe cases, they were too traumatised to return to work—assaults literally cost them their livelihood.

In preparation for this debate, the House of Commons digital engagement team last week put out a survey online. Some of the responses received were absolutely shocking: stories of employees being racially abused, watching colleagues being stabbed and punched, and even being held at gunpoint. Andrea from Sheffield told us that:

“we are threatened...daily...with…needles, flick knives...colleagues have been headbutted and punched. Shoplifters feel it is their right to assault us”.

The psychological impact described by Dr Taylor is all too clear in many responses. One worker from Bristol said that he developed severe PTSD and panic attacks after he was assaulted at work—another victim of these callous criminals, who affected his livelihood, and who affect that of major retailers.

Looking at the responses, it is obvious that some retailers can do more to support their staff, as many do not feel protected or defended by employers. It is also clear that staff want legally set and enforced standards of behaviour from the public. One respondent, Fiona, stated:

“Customers see retail workers as ‘fair game’, things they wouldn't say to a stranger in the street, they are quite happy to say it to us...I believe for our protection, it should be made clear that verbal or physical abuse would result in prosecution”.

[Steve McCabe (Birmingham, Selly Oak) (Lab)]

I congratulate my hon. Friend on securing this debate. I wanted to raise the point he just made, because the authorities are giving the wrong signal. The setting of the figure of £200, which has almost become an acceptable figure for shoplifting, is signalling that the police do not need to intervene at that level. Provided the shoplifter keeps it under £200, they will get away with it—the worst that will happen is they will get a fine by post, a bit like a parking offence.

[Mike Amesbury]

I concur wholeheartedly. Anyone who is assaulted deserves to be protected by the law, but it is clear that retail workers face a particular threat. What is more, despite ample evidence, some cases are not being prosecuted, as rightly pointed out by USDAW, even when there is clear video footage of an assault. A lack of sentencing leads to a lack of reporting, which leads to even fewer prosecutions. USDAW found that 17% of attacks are never even reported to the police.

There is another reason why we need urgently to review how we handle assaults on retail employees. We put a statutory responsibility on retail workers to uphold the law and to protect the public from dangerous items getting into the wrong hands.