Oral Answers to Questions

Debate between Stephen Timms and Chris Law

Monday 8th December 2025 Commons Chamber

[Chris Law (Dundee Central) (SNP)]

Since Maximus began the contract to provide work capability assessments in September last year, nearly 1,000 people have had their assessment appointments cancelled. However, a whistleblower has been in touch with me to state that cancellations are a regular occurrence largely because of IT services provided by the DWP. Shockingly, one of my constituents had their assessment cancelled five times in my city of Dundee. What action is the Minister taking to monitor and improve the service provided by Maximus so that no one has to suffer the distress of such cancellations?

[Sir Stephen Timms]

I would be happy to look into the details. I was not aware of that whistleblowing report, but I would be happy to look at it.