Confidence in the Secretary of State for Transport

Stephen McPartland Excerpts

Tuesday 19th June 2018 Commons Chamber

[Bim Afolami (Hitchin and Harpenden) (Con)]

One thing that is often lost in debates like this is the practical impact of such issues on passengers. I urge the Minister, the Secretary of State and all Members to remember that, yes, this is about getting investment, improving stations and timetables and increasing capacity, but fundamentally the whole point of the system is to make life better for our constituents, particularly those who rely on trains to get to work. Many Members have talked about the difficulties of recent weeks, and the House does not need to hear any more from me about my disappointment in relation to my constituency or those of other right hon. and hon. Members.

[Stephen McPartland (Stevenage) (Con)]

My hon. Friend, my right hon. and learned Friend the Member for North East Hertfordshire (Sir Oliver Heald) and I have been working hard with Ministers and with Govia—we are in touch daily—because tens of thousands of our constituents have been massively affected every single day. We are trying to fix things so that our constituents can get to work. Although there are issues with the timetable in our area, things will be dramatically better when it works. The number of seats will be doubled, there will be 50% more trains from my constituency, and a whole variety of new destinations will be provided. When the new timetable is in place, there will be positives, but there are issues now, and they are what we are working daily to resolve.

[Bim Afolami]

I thank my hon. Friend. One point worth making—one that backs up his intervention—is that a real frustration as a Member of Parliament is knowing the intended improvements over the medium term, but constituents quite rightly not believing that the improvements will happen when the implementation does not work as hoped. It is therefore incumbent on GTR and Network Rail to do their best to get a grip not just on the medium and long terms, but on the emergency timetable.

I want to draw the attention of the House and the Minister to a private Member’s Bill that I will shortly introduce relating to enhanced compensation for passengers. I recognise that the Secretary of State has set out a compensation scheme specifically for the disturbances over past weeks, but the compensation in the Bill will be governed by the Government’s new rail ombudsman on an ongoing basis, providing automatic compensation for all passengers throughout the country. In addition, it will provide enhanced, more generous compensation for passengers throughout the country. Critically, it will ensure not just that passengers get a percentage of a single ticket for a train that is cancelled or delayed, but that we move towards a system with service levels and a contract between the operator and the passenger. Then, if that service level is not maintained, the passenger will receive compensation. I would like the Minister and the Secretary of State to consider that direction.