Stephen Crabb
Main Page: Stephen Crabb (Conservative - Preseli Pembrokeshire)Department Debates - View all Stephen Crabb's debates with the Ministry of Justice
(5 years, 5 months ago)
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Paul Maynard
I am grateful for the hon. Lady’s question. I am intuitively sympathetic to all the points that she makes. I am very clear that there should always remain a telephone service, a paper-based service for those who need it, and the appropriate signposting. Inclusive justice is very important and we should never innovate merely because we can. We do not use new technologies merely because we can, but because they give a better outcome for the people who use our justice system.
Stephen Crabb (Preseli Pembrokeshire) (Con)
When it comes to the digitisation of the probate service, the Minister should be aware that constituents are still coming to me, reporting delays of up to 10 or 12 weeks before they receive probate. They are having to negotiate automated email replies and phone lines that are too busy to handle calls. What can he say today to give relief to my constituents and others who are affected, following the death of a loved one?