Women’s State Pension Age Communication: PHSO Report

Steff Aquarone Excerpts

Tuesday 17th December 2024 Commons Chamber

[Liz Kendall]

This is about how we make sure in such a situation that, once a Department has decided it needs to provide information and to send out letters, we actually do that, and do not have a 28-month delay. It is about asking what, in the 21st century, is the modern way to get personalised information and tailored advice to individuals about their state pension, their state pension age and, I would argue, all of their pensions. It is precisely about those issues, which matter so much, and dealing with the issues about the maladministration. If the hon. Member has any ideas about what more he thinks we should do on that issue, I am sure either I or my hon. Friend the Pensions Minister would be more than happy to meet him to hear his ideas.

[Steff Aquarone (North Norfolk) (LD)]

Maladministration is a serious charge. I know the Secretary of State has taken a 360° pummelling on this, but she has declined to say that she would have compensated women if the economy were stronger, and she said it would not have made any difference if the letters had been sent. Surely, however, the overall charge of maladministration applies to the broader fact that women born in the 1950s did not know about these changes. Does she therefore agree with me that the failure is about not the channel, but the message?

[Liz Kendall]

No, I do not, because the ombudsman used the research that was provided to him—he looked at those aged 16-plus and found that 43% of them knew what their state pension age was—but he did not adequately reflect the research on the specific group of women affected. I think that is an important consideration, as part of our overall decision, which is not based on money alone. In Government, we have to look at what is a fair and proportionate use of taxpayers’ money, which is one of the elements along with the others—the impact of letters, the fact that the great majority of women knew—that has informed our conclusion, which I have set out.

Social Security

Steff Aquarone Excerpts

Tuesday 10th September 2024 Commons Chamber

[Wendy Chamberlain (North East Fife) (LD)]

Recent weeks have seen my inbox inundated with correspondence from pensioners in North East Fife, because it gets quite cold up there, who are deeply worried. I am sure—in fact, I know—that that is far from a unique experience across this House. Since the Chancellor’s announcement in late July, we have all heard the concerns of our elderly constituents. We know that the winter fuel payment provides vital support during the coldest months of the year. It is not a luxury, and the Chancellor’s decision will leave as many as 2 million people extremely worried about how they will afford their energy bills this winter.

We on the Liberal Democrat Benches accept that the new Government have been left with an unenviable task of rebuilding our economy after the mess left by the previous Government. No one is disputing that years of Conservative mismanagement have left the public finances in crisis, but this cut is simply wrong. It is wrong to strip support from many of the poorest pensioners just as energy bills are set to rise again, it is wrong to force vulnerable elderly people to make that choice between heating and eating this winter and it is the wrong answer to the challenges we face.

The way we treat the vulnerable members of our communities reflects who we are as a society. What sort of signal does it send to be turning our backs on millions of pensioners? In addition, I have campaigned consistently for unpaid carers since my election, as has my party and our leader, my right hon. Friend the Member for Kingston and Surbiton (Ed Davey). Census figures, with the proviso that Scottish census data is still awaited, suggest that almost 1.4 million people across the UK aged over 65 are providing unpaid care. Although Carers UK awaits data on how many will lose the winter fuel allowance, we know that those carers, and those they care for, are some of the most vulnerable in our society.

[Steff Aquarone (North Norfolk) (LD)]

On the disproportionate effects on certain groups, I am sure my hon. Friend is aware that North Norfolk is home to 28,000 pensioners and has the title of being the oldest constituency in the country. Many of them already face higher energy costs due to the huge number of North Norfolk homes that are off the gas grid. Does she agree that these cuts will have a disproportionate impact on older rural constituencies such as North Norfolk, and that the Government must go back to the drawing board with these misguided proposals?

[Wendy Chamberlain]

That is one thing often lost in relation to the energy price increases that we have seen in recent years: the price cap and guarantee does not support those who are using other forms of fuel. Those issues have been raised in the House before and I look forward to hearing what the Government are going to do to support those individuals.

A new Parliament represents an opportunity to move on from the chaos and misery of recent years, but this cut would be far from a fresh start. It would be a disappointing and shameful abandonment of poor and vulnerable pensioners. Age UK has strongly condemned the cut. It points out that it has been introduced with

“virtually no notice and no compensatory measures”.

I note from the debate this morning, when the Minister for Pensions was talking about compensatory measures, that there is real complexity around what will additionally be available to support people. We know the questionnaires that are needed for pension credit. We know that the household support fund has been extended, but we do not know what that will mean. We know that the £150 grant may be available for some, but after listening to the debate this morning, we are left in the position where the Government have made a decision to make the cut, but they have not properly thought through the consequences or the measures that will be available to support those most in need.