South East Water: Disruption of Supply Debate
Full Debate: Read Full DebateDepartment: Department for Environment, Food and Rural Affairs
Sojan Joseph
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South East Water: Disruption of Supply
Sojan Joseph Excerpts(1 month, 3 weeks ago)
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Sojan Joseph (Ashford) (Lab)
Like many of my constituents, I have lost all faith in South East Water after its repeated failures to deliver adequate standards for customers in my constituency and across Kent. The latest incident left around 4,000 of my constituents having to cope for days with no water entirely, an intermittent supply or low water pressure. South East Water’s failure to invest in infrastructure means that I have no confidence that it will be able to provide a basic standard of service. Moreover, it kept in place the hosepipe ban until February, and there was no preparedness for the coming hot weather, so there is a lack of understanding by the senior leadership within that organisation. What practical measures can the Government take to ensure that we will not suffer in the coming summer months?
Emma Hardy
I share my hon. Friend’s outrage at the situation. He has been a fantastic champion for his constituents in raising this matter with me a number of times. On the immediate action that South East Water can take, we have said to the company that it needs to be prepared for future hot weather during the summer. What is its resilience plan, what actions will it take and where can it identify immediate actions to take? The longer-term solution is greater water storage. Fundamentally, this company is a water-only company. It has one job—that is all—and that job is to supply water, and it is, quite frankly, astonishing that it is failing to do that at the moment.
My hon. Friend will be aware that South East Water is under investigation by Ofwat and the Drinking Water Inspectorate as to whether, because of its recent credit downgrade, its licence conditions have been broken—so serious actions are being taken against the company. I will, of course, update the House as soon as I hear more about the actions it will be taking in the immediate short term. I should also say that the CEO has offered his resignation and the chair has already resigned. There is an interim chair, and the CEO is currently there while the organisation looks to replace him.