Digital Infrastructure, Connectivity and Accessibility

Siobhain McDonagh Excerpts

Thursday 3rd December 2020 Commons Chamber

[Julie Elliott (Sunderland Central) (Lab)]

I thank the right hon. Member for Tatton (Esther McVey) for securing the debate, with support from me, on this absolutely crucial subject. Most unusually, I agree with almost everything she said.

When we talk about digital connectivity and accessibility, we must talk about the digital divide. This is the different experience of those who have suitable internet connections and those who do not: enough devices in the home for homework and education; enough internet capability, suitable broadband or enough phone data; and the skills to access such capabilities. The Good Things Foundation noted, in its blueprint for a 100% digitally included UK, that 9 million people cannot use the internet independently and that 23% of the poorest families do not have home access to broadband and a computer. Four out of 10 of those claiming social security lack all the essential digital skills. This is a regional issue, too. Some 49% of people in the south-east are using the internet fully, compared with 18% in the north-east and 31% in the north-west. That creates a massive divide in life chances and potential. Covid brought that sharply into focus, with families not having enough devices at home or data, and with people choosing between data, heating and food. The choices are stark and there have been months of lost education. Brilliant campaigns, such as DevicesDotNow headed by Liz Williams, were never given a penny of Government support to roll out the massive impact that could have been made in righting this digital divide.

We need a new focus on lifelong learning in digital skills, while ensuring our children get the best education they can with the digital skills that are applicable to the workplace, not necessarily a focus on coding. We also need support for teachers and adults to get the training they need, too.

[Siobhain McDonagh (Mitcham and Morden) (Lab)]

Is my hon. Friend aware that the price tag for our being undereducated in relation to the internet and tech is estimated to be £60 billion? At a time like this, that is money we need.

[Julie Elliott]

I absolutely agree with my hon. Friend.

It is estimated that those in work need to update their skills every five months. That needs a strategic and co-ordinated approach. People often need to retrain to get new jobs, but people already in employment also need to ensure that they constantly update their skills as the world of work constantly evolves. That has not been helped in recent weeks by the Government’s decision to scrap Unionlearn, which did amazing work in this arena.

There is a plan to combat this in Sunderland, the city I represent along with two other colleagues. The Sunderland Smart City plan is designed to leave no one behind. One year ago, Sunderland City Council delivered on its promise to install and begin the city-wide rollout of free superfast public wi-fi, using 5G digital technology. It is already delivering wi-fi to Hudson Road Primary School, two community rooms in local tower blocks in the city centre, and along a coastal stretch between Roker and Seaburn, with more to come later this year and in 2021. It supports individuals and businesses, and has had over 7.5 new instances of wi-fi use and a total of 18,500 connections to wi-fi from January to October 2020. We are one of the first cities in the UK to do this and the take-up is proof that it is working well.

The investment in skills must be combined with proper investment in infrastructure, as outlined by the right hon. Member for Tatton. This must be a combined approach. Investment in gigabit broadband infrastructure on its own only makes faster internet for those who can access it, furthering digital inequalities. It does not benefit those who have not had sufficient access to begin with. It makes inequalities worse.

As chair of the all-party parliamentary group on digital skills, I have heard from national and local organisations from around the country about what has worked and what has not. We wrote to the Chancellor before the spending review proposing a great digital catch-up, championed by Helen Milner and the Good Things Foundation, with Government investment in skills, co-ordinated nationally through existing national networks of trusted local organisations. The Secretary of State for Education has announced boot camps for digital skills, but that is not the answer to the problems we face.

In our report, we recommended investment in existing programmes for device distribution, such as DevicesDotNow, and in existing community groups that work in harder-to-reach communities, teaching digital literacy. More must be done to educate people about online fraud and equip them with the skills to identify fraud and report it. We need to invest in lifelong learning hubs in partnership with local authorities and businesses, and we need more cross-departmental collaboration. Those recommendations would benefit not just the individual, the learner, the worker, the jobseeker, the older generation or the young—all good things—but the economy, as clearly highlighted by my hon. Friend the Member for Mitcham and Morden (Siobhain McDonagh). As we move out of the restrictions that the covid crisis has brought to all our lives, we must ensure that all our citizens have the data, devices and digital skills we need for the future.

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[Siobhain McDonagh (Mitcham and Morden) (Lab)]

Approximately 9% of children in the UK are without access to a laptop, desktop or tablet, and Ofcom estimates the number to be up to an extraordinary 1.78 million children. For those children in Mitcham and Morden, my community rallied, securing hundreds of devices packed with data, but how can it be right that their educational opportunity was dependent on a lottery of charitable giving?

Meanwhile, the Government’s attempted roll-out of remote support fell far short of the demand and took months to reach even the small number who benefited. While they promoted their online Oak National Academy, let us be clear that no number of online lessons could benefit those children unable to log in at home. Before lockdown, the children most likely to be on the wrong side of the digital divide were leaving school 18 months behind their classmates, and the gap was getting worse. Schools closed, and a quarter of children on free school meals did less than one hour’s schoolwork a day. They will all have returned even further behind, so the digital divide will manifest itself by giving those from the wealthiest backgrounds an advantage over other children. Whatever happened to levelling up?

Importantly, the Government do not seem to recognise that a device is only as effective as the internet connection it is used with. No matter how expensive, how smart or how modern the device distributed, it is rendered useless if it comes without the data or dongle needed to log in from home. That means that the poorest families turn to pay as you go. Just as they pay for their gas and electricity differently, and more expensively, those families streaming online academy lessons can expect to be charged up to an astronomical £37 a day. Why have the Government not engaged with all the mobile virtual network operators—the Lycamobiles, the Giffgaffs and the Tesco Mobiles? After all, these families are unlikely to have contracts with the biggest providers.

This is a practical issue for schools right now, with the law requiring teachers to provide remote education to isolating pupils—introduced in October as the Government’s support was simultaneously slashed. So I ask the Minister three specific questions that I hope his team can find an answer to when he sums up, because I have been unable to get a proper answer from written questions. First, how many devices were distributed or available to be distributed to schools before the remote education law changed in October? Secondly, how many devices have been distributed or are available to be distributed since the law changed? Thirdly, how many dongles have been distributed and how many are still in active use?

Digital exclusion did not result from the pandemic, nor will it subside with it, but coronavirus has shone a spotlight on this inequality. That is why I have introduced a Bill calling for all children entitled to free school meals to have internet access and an adequate device at home. It is a low-cost, tangible step to closing the educational inequality exposed by the pandemic, because surely, no matter in what corner of the Chamber we sit, we can all agree that no child’s education should depend on their internet connection.

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[The Parliamentary Under-Secretary of State for Digital, Culture, Media and Sport (Matt Warman)]

I congratulate my right hon. Friend the Member for Tatton (Esther McVey) and the hon. Member for Sunderland Central (Julie Elliott) on securing the debate.

When I first came into this place, I set up the all-party group on broadband and digital communication. On 12 October 2015, I secured a debate on broadband. Today, I stand here as the Minister with responsibility for broadband. Mr Deputy Speaker, be careful what you wish for. I say that, because I honestly believe there is no more important infrastructure job that this Government are tackling. Connectivity is about so much more than cables: whether it is the fact that people who are online are more than £200 a year better off, can educate their children better, can see their doctors more effectively, can have the hospital appointments they need, can watch “The Crown”, fictional or otherwise, or can see their relatives at a time when, now more than ever, we all want to see our relatives. When I set up the all-party group, it was because I am passionate about this subject. I have spent the best part of two decades writing and talking about it. Connectivity is an engine of social justice. It is critical to the levelling-up agenda. It will make this country greener, more inclusive and more diverse.

I want to turn immediately to the first question that my right hon. Friend raised. We are committed to delivering nationwide gigabit connectivity as soon as possible. The 85% minimum coverage by 2025 is just that. If we can go faster by 2025, it will be with the help of the industry and we will do just that. The constraint is simply how fast we can dig up the roads and bust every barrier. Since this Government took office in 2019, gigabit-capable connectivity has risen from 9% to one third today. We will keep up that pace and, by the end of next year, I expect gigabit-capable connectivities to be half of all connections.

I would invite the hon. Lady to turn to the “National Infrastructure Strategy”—it may be on her bedside table: it is certainly on mine. Page 11 of the “National Infrastructure Strategy” has 15 bullet points. She asked how important this target is to the Government. Well, of those 15 bullet points, the ninth is HS2. The third bullet point is levelling up. to answer her question about how important broadband is, it is the very first bullet point. It is absolutely essential. I look forward to meeting her blue collar group—I pay tribute to its work—to discuss that in more detail. We will spend every bit of the money as fast as we possibly can to deliver that target as fast as we possibly can.

Several hon. Members raised the issue of education and devices. In the extraordinary circumstances of this pandemic, the Government delivered 340,000 laptops and tablets and 51,000 4G wireless routers, and spent £195 million trying to make sure that the children and families who needed it most had the connectivity that they needed when so many of the schools were closed. It is a testament to a programme in which we showed all the commitment we possibly could and got both the data and the devices to people who needed them most.

[Siobhain McDonagh]

indicated dissent.

[Matt Warman]

The hon. Lady shakes her head. As one of the members of the ministerial group, I know that we strained every sinew to get all of that connectivity there and we will continue to do that to make sure that children are educated as best they can be. I pay tribute to the teachers who have converted their lessons to online, because it is a huge change in working patterns.

[Siobhain McDonagh]

The Minister will know that the Government introduced a requirement on schools to provide online learning on a Thursday at 6pm. On the Friday, the Government halved the number of laptops and computers available for children who had no such access at home. How does the Minister believe that that action helped schools to provide education to those children?

[Matt Warman]

The DFE is absolutely committed to targeting the laptops and the connectivity to where they are needed most. She is right to say that the allocation changed: it was because of that targeting, to get the devices to where they were most needed. She presents it as a cut, but it is inaccurate to do so.

The Chair of the Select Committee, my hon. Friend the Member for Solihull (Julian Knight), talked powerfully about the importance of making sure that we encourage people to take up broadband where it is offered. That is why the Government have set up the Gigabit Take-up Advisory Group—GigaTAG—with the FSB, Which? and the CBI, to make sure that where broadband is there it is taken up by businesses and consumers. We want to try to create that virtuous circle that demonstrates that there is demand and, therefore, greater reason for the private sector to invest. It is the private sector that will deliver 80%, if not more, of the market as a whole. Where the industry has the capacity and the capability to deliver more gigabit-capable coverage, we will do everything we can to drive that forward.

I turn to what we have already done and what we will continue to do when it comes to busting the barriers that various hon. Members have mentioned. We have taken legislative action to make it easier to install broadband in blocks of flats. We have committed to legislate to mandate gigabit connectivity in new builds. I pay tribute to the work of my hon. Friend the Member for Loughborough (Jane Hunt), who has already delivered for one estate and I know will deliver for many more. We expect gigabit-capable coverage in her constituency to reach 50% by the end of next year, which I know she will welcome. We are also preparing to consult on changes to the electronic communications code so that greater access is given to land in a way that works for landowners and the networks to roll out wireless networks, focusing in particular on 5G.

My hon. Friend the Member for Beaconsfield (Joy Morrissey) mentioned the importance of competition. I will use that as an opportunity to talk a little about the future of the gigabit programme. Before Christmas, we will be talking about the pipeline and the beginnings of the roll-out for the gigabit programme, which I hope will provide hon. Members with a greater sense of where we will focus our resources in the first instance. I say to those such as my hon. Friend the Member for North Norfolk (Duncan Baker), who pointed out areas with the worst connectivity, that they should not fear that they will be at the back of the queue. We are keen to focus our resources on areas that will see the greatest benefit from improvements. That is something good to hear from Norfolk to Dorset and Scotland as well.

The hon. Member for Mitcham and Morden (Siobhain McDonagh) asked about the smaller networks that are often those used by people on lower incomes. The Government’s package announced for vulnerable consumers included commitments not to disconnect people in financial distress not only from the larger networks but from those such as giffgaff, which she mentioned. We focused not just on large providers but on ensuring that there were protections for vulnerable consumers as well. In the same way, I point out to my right hon. Friend the Member for Tatton how, in the course of the pandemic, half a million NHS workers benefited from enhanced provision from the main telecoms providers, because we understand exactly how important it is to get the best connectivity to NHS workers who, in cases such as that of her constituent, came out of retirement—it sounded like she did—to help out with the pandemic. That is just a small number of examples of what the Government have done in the course of the pandemic, but it testifies to our commitment to a crucial agenda. Another example will be working with the Good Things Foundation, which my hon. Friend the Minister for Digital and Culture met recently. We are committed to working with the Good Things Foundation and we will continue to do that. The skills toolkit in April was very important.

I close by paying tribute to my right hon. Friend the Member for Tatton. In the Backbench Business debate I held in October 2015, there were some 54 contributors; today there were 20-odd. We are making progress on this agenda, but I am as impatient as she is to ensure that we get the job done. The Government’s commitment should not be doubted for a second.