The Secretary of State’s Handling of Universal Credit

Simon Hoare Excerpts

Wednesday 11th July 2018 Commons Chamber

[Margaret Greenwood (Wirral West) (Lab)]

I beg to move,

That this House censures the Secretary of State for Work and Pensions, the right hon. Member for Tatton, for her handling of the roll-out of universal credit and her response to the NAO report, Rolling Out Universal Credit; notes that the Department for Work and Pensions’ own survey of claimants published on 8 June 2018 showed that 40 per cent of claimants were experiencing financial hardship even nine months into a claim and that 20 per cent of claimants were unable to make a claim online; further censures the Secretary of State for Work and Pensions for not pausing the roll-out of universal credit in the light of this evidence; and calls on the Government to reduce the Secretary of State for Work and Pensions’ ministerial salary to zero for four weeks.

The findings of the report “Rolling out Universal Credit” by the National Audit Office, published on 15 June, were damning: universal credit is failing to achieve its aims and there is currently no evidence to suggest that it ever will; it may cost more than the benefits system that it replaces; the Department for Work and Pensions will never be able to measure whether it has achieved its stated goal of increasing employment; and it has not delivered value for money and it is uncertain that it ever will.

The NAO report raised real concerns about the impact on claimants, particularly the delays in payments, which are pushing people into debt, rent arrears and even forcing them to turn to food banks to survive. The Secretary of State for Work and Pensions took nearly a week to come to the House to respond to the report on what is the Government’s flagship social security programme and a major public project. When she did so on 21 June, on a Thursday when she knew that many Members would not be able to be here, she undermined the report rather than address the extremely serious issues that it raised.

Her approach was shockingly complacent. It was as though she was oblivious to the hardship that so many people are suffering. She referred to universal credit as an example of “leading-edge technology” and “agile working practices”. She said that it was

“a unique example of great British innovation”

She said:

“Countries such as New Zealand, Spain, France and Canada have met us”—

the Department for Work and Pensions—

“to see UC, to watch and learn what is happening for the next generation of benefit systems.”—[Official Report, 21 June 2018; Vol. 643, c. 491.]

I do hope that they will listen to the testimony given by our Members today.

[Simon Hoare (North Dorset) (Con)]

I have listened to what the hon. Lady has said. My right hon. Friend the Secretary of State had the courtesy to come to the House to apologise. Mr Speaker accepted that apology. Has the Labour Front-Bench team the good grace to accept it, too?

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[Margaret Greenwood]

Thirdly, the Secretary of State claimed that universal credit is working.

[Simon Hoare]

On a point of order, Madam Deputy Speaker. Is it not a custom in this place, out of common courtesy, that when one hon. Member references another—either by name or by constituency—and that Member then seeks to intervene, the request is usually acceded to?

[Madam Deputy Speaker]

It is absolutely up to the hon. Lady whether to take any interventions. Hon. Members really should not be interrupting speeches with points of order over and again. It is becoming a bit of a habit, and not a very healthy one.

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[Simon Hoare (North Dorset) (Con)]

It is a pleasure to follow the right hon. Member for East Ham (Stephen Timms), who speaks with great experience on these matters. One of the burning questions this afternoon is whether the Labour party’s official position is to continue to support the principle of universal credit. Every time that Labour has the opportunity to endorse universal credit, it dodges doing that and seeks to tear it down from within.

The hon. Member for Wirral West (Margaret Greenwood), who speaks from the Opposition Front Bench, may be interested to hear the observation of one of the senior managers in my local jobcentre in Blandford Forum, which I visited a few weeks ago. He told me that he had been advocating and urging something like universal credit since he joined the service way back in 1986. This simplified approach, making it easier for people, is absolutely the right way. Likewise, the approach of roll-out, pause, reflect and revise that the Government and the Department have adopted is absolutely the right one. That is in sharp contradistinction to the dramatic roll-out, to trumpets and drums, of the tax credit system, and look at the absolute disaster that that was. The Department’s approach is the right one.

The shadow Minister, of course, has form on these matters. In a debate on the national health service in January this year, she told us:

“Let us have no more talk about taking the politics out of the NHS. The NHS is a political entity.”—[Official Report, 10 January 2018; Vol. 634, c. 373.]

I chastised her on that. She likes to come forward with crocodile tears, synthetic concern and outrage. Labour Front Benchers merely use this to prey on the concerns of very vulnerable people for what they believe to be cheap political advantage.

The hon. Lady may be interested to hear an email from a constituent of mine—[Interruption.] If the hon. Member for Easington (Grahame Morris) wants to intervene, he is very welcome to.

[Grahame Morris (Easington) (Lab)]

I’m not going to give you more time.

[Simon Hoare]

Thank you for that. Let me quote from a constituent of mine:

“I went in great fear of UC. I thought it would be too difficult and cruel. I thought things would be made hard for me and my family. But I applied. It was easy and far simpler than I thought.”

He said that the only mistake he made was that he had listened to Labour and that it was Labour that had made him afraid of the process. That is the legacy of the approach.

In closing, I invite my right hon. Friend the Secretary of State to consider—the hon. Member for Oxford East (Anneliese Dodds) and I have discussed this—the role and effectively the right of audience that those who work for the CAB have in this process. There seems to be some confusion. I suggest to my right hon. Friend that she convene, at a moment of her convenience, some form of roundtable to establish some form of protocol for those in the CAB who do valiant work for our constituents.

[Ms McVey]

Members on both sides of the House have mentioned that, so I will answer my hon. Friend. I met the CAB the other day. In terms of what we are putting forward, I think what he is suggesting could be in my mind, too. We will be working on something that I can announce pretty shortly; we will be working together to help benefit claimants.

[Simon Hoare]

I am very grateful to my right hon. Friend. That underscores the approach that she has outlined of listening and engaging. In that spirit, I urge her and her Department to issue—this may not be the right phraseology—some form of national guidance to all CAB offices and to all Members across the House on what the role of the CAB is. I take my hat off to them; I have two CAB offices serving my constituency. They often deal with very complex debt issues, which I am certainly not qualified to deal with. We owe those volunteers, who give up so much of their time, a huge debt of thanks. As I said, the hon. Member for Oxford East and I have discussed this. We came to different views on the advice that we had been given, so such guidance would be very welcome indeed.

Let us not forget the value of work and what should always be the temporary nature of state support for people with regards to welfare. It is not a way of life, but a helping hand. It is a safety net to self-determination, self-reliance and support for family. I am convinced that universal credit will deliver that, and it has my support.