HMRC Office Closures

Simon Hoare Excerpts

Tuesday 24th November 2015 Commons Chamber

[Hannah Bardell]

I am going to make some progress.

An office is also going to shut in Inverness, and offices in Irvine and Glenrothes are also in the process of closing. Those closures are distressing news for the employees, their families and the communities affected, including in my constituency of Livingston. We must remember that behind every closed office and every job lost are individual folk, some of whom I and my colleagues have met in recent weeks following the announced closures. Many of them have proudly worked for HMRC for 10, 20 or more than 30 years. Many have spent their whole careers in their local HMRC offices and are fiercely proud of the work they do.

[Simon Hoare (North Dorset) (Con)]

rose—

[Hannah Bardell]

I am going to make some progress. Three of the Scottish centres announced for closure—those in East Kilbride, Cumbernauld and my constituency of Livingston—employ staff who issue specific guidance to the public on access to and eligibility for tax credits. With the prospect on the horizon of the Chancellor returning with his tax credit cuts, it is unthinkable that that support will be withdrawn from our communities.

The budgets of Government Departments and public bodies will suffer as a result of the austerity measures. They will be reduced by the Chancellor, who continues to cut despite the advice of many academics. Indeed, only yesterday, a report by City University said:

“George Osborne could be forced to borrow billions of pounds more than forecast by 2020 if he sticks with spending cuts that will hit economic growth”.

Two academics from City University projected that by 2020 the Government will be forced to report a £40 billion deficit instead of the planned surplus, undermining the Chancellor’s fiscal charter, which dictates that the Government borrow only in times of distress.

[Hannah Bardell]

New jobs in the hon. Gentleman’s constituency will, of course, be good news for his constituents, but I want to know what the Chancellor has to say to people in Scotland and other parts of the UK who are going to suffer and lose their local tax offices.

[Simon Hoare]

rose—

[Hannah Bardell]

Let me make some progress. The City University report is proof that this Chancellor’s attempt to run an absolute surplus is not working and is not credible.

SNP Members were elected on a manifesto that offered an alternative, fiscally credible plan for a modest 0.5% increase in public spending, which would have injected £140 billion into the economy. The proposed closure of HMRC offices will have a disproportionate effect on Scotland, because the vast majority of the UK Government’s ring-fenced Departments lie outside Scotland.

--- Later in debate ---

[Hannah Bardell]

I have just got to my feet again, so let me continue. John Allan, the national chairman of the Federation of Small Businesses said:

“Our members have repeatedly told us about difficulties getting practical help from HMRC when complying with their tax requirements. The current online offering is limited, often hampered by poor broadband connectivity, and the phone help line is hard to navigate, with long waiting times.

Over the long-term, this modernisation programme must bring substantial benefits and efficiency savings. In the short-term however, members will be concerned that the closure of these tax offices will simply compound existing problems.

The Government need to reassure businesses that disruption is kept to a minimum. This should be used by HMRC as an opportunity to deliver services that are easy to access, provide clear and consistent help tailored for smaller businesses and provide the certainty they need for their tax affairs.”

If the Chancellor will not listen to the SNP, perhaps he will listen to the Federation of Small Businesses.

These closures have been happening for some time. In March 2013, the UK Government announced that they were to close all of their 281 inquiry centres by June 2015, and it was reported that closures would result in the loss of 1,300 jobs. A consultation on plans to streamline HMRC inquiry and support services through the use of telephone consultations occurred in 2012, and HMRC piloted the new service in the north-east of England from June to December 2013. In October 2014, HMRC announced plans to close 14 offices across the UK by December 2015. It was reported that that would affect 453 civil servants, and a further 690 administrative employees had been offered voluntary redundancy.

The Public Accounts Committee said in the first half of 2015, following the closures, that only 50% of calls from the public were answered by HMRC, down from 73% in the last financial year. Tam Dolan, the PCS branch chairman in Dundee, said:

“This decision is baffling. HMRC have trained staff doing an excellent job, receiving more calls than they can handle. For PCS members in Dundee, making these staff redundant while recruiting elsewhere sends a message that Dundee doesn’t feature in HMRC’s long-term plans.”

[Simon Hoare]

The hon. Lady is being typically generous with her time. In the sunny uplands of Scottish independence, what detailed analysis would her party, as a Government, have undertaken as to the quantum of HMRC staff and offices it would have in a newly independent Scotland?

[Hannah Bardell]

The hon. Gentleman is getting a little ahead of himself; I will come to that.

Ironically, during the referendum many argued that independence for Scotland would result in job losses in public services. It was lauded as the Union dividend, and we in Scotland were told by the then Chief Secretary to the Treasury, Danny Alexander, who sadly is no longer in his place:

“That dividend is our share of a more prosperous future. It is the money that will pay for better public services and a fairer society.”

In July and August 2014, the Scottish Labour party tweeted that 3,200 jobs at HMRC were

“just one of the reasons that being part of the UK is best for Scottish jobs…and 1,400 jobs at HMRC in Cumbernauld are dependent on us staying in the UK.”

That was clearly not the case. I hope that those on the Labour Benches, who will also no doubt have constituencies affected by these closures, will reflect on those comments and think carefully about who can be trusted when it comes to jobs in Scotland.

The tax gap in 2013-14 was estimated to be £34 billion, which amounts to 6.4% of total theoretical tax liabilities. Small and medium-sized enterprises account for the largest portion of the overall tax gap—some £16.5 billion ––followed by large businesses with some £9.5 billion. We in the SNP take the view that the vast majority of SMEs actively want to contribute to society by paying tax and that a high proportion of the SME tax gap will have been lost through errors and miscommunications.