Oral Answers to Questions

Debate between Sharon Hodgson and Margot James

Thursday 1st November 2018 Commons Chamber

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

3. What recent discussions he has had with internet service providers on the occurrence of secondary ticketing websites in search rankings.

[The Minister for Digital and the Creative Industries (Margot James)]

I take this issue very seriously, and I know that the hon. Lady has done fantastic work on it over the years. Ticketing website advertisements must comply with the Advertising Standards Authority code, and those using advertising facilities attached to search engines must also comply with their terms of service to prevent misleading ads and to protect consumers. I am in touch with internet service providers, and they assure me that they are prepared to take action where necessary.

[Mrs Hodgson]

I thank the Minister for her work on this issue and her support for my work on it. According to research by the FanFair Alliance in a study carried out earlier this year, Viagogo was in the top two results on Google in 80 out of 100 searches. Time and again, victims of Viagogo tell me that they have been directed to Viagogo by a Google search. Does the Minister think it is appropriate that Viagogo is still able to buy itself to the top of the Google search rankings while it is facing court action by the Competition and Markets Authority?

[Margot James]

The hon. Lady makes a good point. Viagogo is the subject of legal action by the CMA. However, she might be interested to know that the Advertising Standards Authority has ruled that consumers would not assume that Viagogo was the primary ticketing agent for an event, and that there was therefore nothing in the ad to claim that it was the primary—[Interruption.] If you will permit me, Mr Speaker, I will just say that Google’s conditions state that resellers must prominently disclose themselves as resellers. The hon. Lady can therefore draw her own conclusions from that—

Ticket Touting: Musical Events

Debate between Sharon Hodgson and Margot James

Wednesday 2nd May 2018 Westminster Hall

[Margot James]

I think the hon. Lady is slightly mistaken. I believe it is only professional football that has that protection, for historical reasons. The rest of sport is dealt with in the same way as the music industry.

I welcomed the CMA’s announcement last week, as part of its ongoing enforcement investigation, that it had secured commitments from three of the largest secondary ticketing platforms to provide additional information. It will come as no surprise to hon. Members that the one secondary site that has not yet co-operated is Viagogo, which is controlled from abroad. I believe it is based in Switzerland, which presents an extra challenge. I echo the remarks made by the hon. Member for Perth and North Perthshire, advising customers not to use Viagogo’s services until it comes within the law. The CMA is concerned that all ticketing sites, secondary and primary, accept their responsibilities to consumers.

The Government are also giving approximately £15 million to National Trading Standards for national and cross-boundary enforcement. I welcomed the NTS’s announcement at the end of last year that its officers had conducted raids on a number of properties across the UK, resulting in four people being arrested under suspicion of breaches of the Consumer Protection from Unfair Trading Regulations 2008. I congratulate National Trading Standards and local trading standards officers on their excellent work.

In addition, the Advertising Standards Authority has recently taken action against the main four secondary ticketing websites, banning the misleading presentation of pricing information on those websites. Companies will have to show prices in a clear, transparent and upfront manner before consumers make their purchasing decision. Hopefully, that will put an end to the drip-pricing practice that has been commonplace.

Clearly, enforcement bodies are taking the matter seriously. We are prepared to go after those who flout the law or abuse the ticketing market. The ticketing industry and online platforms need to take action, and we are attacking the situation on a number of fronts.

Google recently introduced new rules for ticket resellers advertising through its AdWords platform, requiring them to be certified. To apply for certification, they will need to comply with a number of rules to improve transparency, and stop implying that they are a

“primary or original provider of event tickets”.

We are getting at them through Google as well, and industry is becoming increasingly adept at using technology to improve the ticketing experience, exerting greater control over the transfer of tickets through the use, for example, of blockchain and “ticketless” tickets attached to fans’ mobile phones.

[Mrs Hodgson]

I welcome what the Minister has said. She has outlined the plethora of instruments and laws that we now have. As someone who has worked on this for 10 years, I feel that it is all starting to come together. I know she takes this issue seriously, but will she commit to keeping a very close personal eye on it? As those of us who have fought Viagogo and the secondary market for years know, they are slippery characters. I doubt they will ever comply, so we will be back here revisiting this issue.

[Margot James]

I thank the hon. Lady and congratulate her on her work over the years, and on her chairmanship of the all-party parliamentary group. I will stay across this issue. I have exactly the same suspicion: that the company that we have already mentioned in no uncertain terms will drag its feet and fight all the way. We will have to be across that, and I welcome the hon. Lady’s continued involvement in helping us. I also welcome the work that the Society of Ticket Agents and Retailers and sports bodies have undertaken with the CMA to look at ways to ensure that terms and conditions are considered to be fair, particularly in instances where tickets were put on sale many months before the performance.

I recognise that there is no magic bullet to solving the worst excesses of the secondary ticketing market; it requires concerted and consistent effort. I have laid out our efforts as they stand. I thank the hon. Lady for her comments about how we are now pulling together a number of strands to deal with the issue. We are making good progress, but I have no doubt that there is more to do. We must ensure that the UK is a vibrant place for fans to experience great music.

Question put and agreed to.

Parental Bereavement (Leave and Pay) Bill

Debate between Sharon Hodgson and Margot James

2nd reading: House of Commons
Friday 20th October 2017 Commons Chamber

[Margot James]

We will inform employers through the various advisory services, via gov.uk and via other means. We will also work with ACAS to ensure that the maximum number of employers are made aware of the legislation. The efforts of all in this House to amplify the message would be extremely welcome.

More needs to happen in various areas in the handling of bereavement as a whole. We would like more employers to familiarise themselves with the ACAS guidance, “Managing bereavement in the workplace—a good practice guide”, which was developed in conjunction with the charity, Cruse Bereavement Care. This has been created specifically to support employers in managing staff who have suffered a bereavement.

The fact is that, as well as needing to take time off work, employees may also find that their performance is affected when they return, or they may be temporarily unable to perform their role. I think that that is highly likely, and other hon. Members have already stated that it is impossible in some cases of bereavement—particularly when the loss is of a child—for someone to concentrate as they would normally. I am the first to accept that this experience could exceed the two-week period that we are here to discuss. We are bringing a new entitlement into law, but I do not wish to discourage employers from understanding that all cases are different and that, of course, some people will need greater periods of flexibility in how they approach their work following a bereavement.

The guidance sets out the benefits of effective engagement at such a time and the positive effect that it can have on the employee and the business in the long run. The employee feels supported, less pressured and therefore better able to deal with the issue they face, and that helps them with the overall process of grieving.

Alongside that, employees need to understand better what other support may be available to them should they suffer the terrible loss of a child. Concerns have been raised in the House in recent months that the cost of child funerals can be an additional concern. As such, where people meet eligibility conditions, a contribution towards the cost of a simple, respectful funeral may be available through the social fund funeral expenses payment scheme. In addition, it is open to local authorities to waive burial and cremation fees for children, as some already do.

Parents who lose a child at the point of birth also need quality care and support. They are the unit that somehow has to carry on functioning after such a devastating outcome. I am a former employer myself, and although it is many years since I was responsible for a lot of people in the workplace, I am pleased to say that I had a management team who tried their best to empathise with parents who had stillborn children or who lost their child, as the mother of the hon. Member for Birmingham, Erdington did all those years ago, at just a few days old—indeed, the majority of parents who suffer the loss of a child under the age of 18 do so in the first six months of their child’s life.

Losing a child is a truly terrible time, and I am pleased that my hon. Friend the Member for Thirsk and Malton is introducing a Bill to dramatically improve the situation for anyone unfortunate enough to be in the employ of a firm totally lacking in empathy. Such parents do need the protection we are here to debate this afternoon, but we know, as I said earlier—this was certainly true in my firm, and it is true in the vast majority of firms I am aware of—that having a period of time to cover the immediate bereavement and the tragic, heart-rending funeral service is the basics, and one has to continue to empathise with the individual after they return to work. As one of my hon. Friends pointed out during the debate, people obviously do not come back to work able to switch back on again. They will need time off for certain things. The registration of the death and all that sort of thing carries on. From my personal experience of bereavement—fortunately, it did not involve the death of a child, but being responsible for estates—I know that these things just take time. People want to take time over them; they do not want to feel in a rush and up against a deadline.

Of course I understand the needs of employers, and my company was fortunate enough to have people who could cover for absence and that sort of thing. It is different for a very small employer, and I do sympathise—it can be very difficult. It is also difficult for the self-employed. We have not heard much mention of the self-employed, who are not covered by this legislation, on the basis that they can take time off because they are their own boss. On the other hand, if they are providing services, there are other pressures on them. They have the difficulty of having to deal with customers and so forth without the back-up of a team underneath them who can take up the reins. When we come to consider issues regarding the self-employed in our response to the Taylor review, I trust that we will be able to cover some of these aspects for people who are currently not of employed status.

[Mrs Hodgson]

The Minister made a very good point about the time needed for people to go on the bereavement journey. Will someone who feels able to come back to work sooner but then finds that the grief hits later on—as it does; it hits different people at different stages—be able to take some of the two weeks’ paid leave later, perhaps within a six-month period? Will the Bill accommodate that?

[Margot James]

That is definitely the sort of thing that can be raised in Committee. At the moment, the period is two weeks. The hon. Member for Lincoln asked whether it could be divided into days here and there. That is currently not possible within the various types of family leave and carer leave that exist on the statute book. The leave is divided into weeks, but it can be taken over a period of time. I am sure that when hon. Members get to discuss the Bill in Committee, the fixed period of time might be a subject of debate.

Thanks in large part to the work of the all-party group, the Government have recognised that the NHS needs to improve its own environments. That has led to better bereavement rooms and quiet spaces, now at nearly 40 hospitals. The Department of Health has funded Sands to deliver a national bereavement care pathway to reduce the variation in the quality of bereavement care provided by the NHS. Only last week, 11 pilot sites were announced in hospital trusts that are going to implement the new pathway.

From time to time, I receive letters from parents who have suffered the loss of a baby in my local hospital. I know that efforts have been made to improve the services for those parents. If the parents have lost their baby very, very shortly after childbirth, I can think of no worse place to be than the average maternity suite. My heart goes out to those parents. I am glad that the work of the all-party group is leading to improvements in the care in our local hospital trusts.

Again, I thank my hon. Friend the Member for Thirsk and Malton for choosing this subject from among so many interests competing for our time. I very much welcome the consensus among hon. Members across the House and thank them all for their hugely valuable and sensitive contributions.