Child Maintenance Service

Sarah Russell Excerpts

Wednesday 26th February 2025 Commons Chamber

[Ian Sollom (St Neots and Mid Cambridgeshire) (LD)]

This evening I want to address a system that is failing thousands of families across our country: the Child Maintenance Service. In doing so, I hope that this House will send a clear message to every parent struggling with that system and every affected young person that their MPs are listening and that we are determined to act.

I am pleased to see that the Under-Secretary of State for Work and Pensions, the hon. Member for Stretford and Urmston (Andrew Western), is responding for the Government, and I look forward to working with him to achieve the meaningful transformation that families desperately need.

Before my election last July, I confess that the Child Maintenance Service had not been on my radar as such an important issue. That changed almost immediately upon my taking office, as constituents came to me with accounts of their experiences with the CMS, and appeals for help. These were not isolated incidents or minor inconveniences; they revealed systemic failures, enforcement mechanisms that seem to exist in name only, loopholes exploited by those seeking to evade their responsibilities, inadequate protections for survivors of domestic abuse, and an impersonal bureaucracy that overwhelms those it should be there to help. Failures to correct even basic errors grind down those unfortunate enough to be let down by the system.

I want to share one constituent’s story that exemplifies those failings. For nearly two decades, dating back to the days of the old Child Support Agency, she has fought for what her child should have been entitled to. In all that time, her ex-partner has made consistent payments for just six months. After courageously leaving an abusive relationship, she had turned to the CMS for support. Instead, she encountered a system powerless to act when her ex-partner began gaming the system. He claimed to be unemployed while there was evidence that he was working. Missed payments would coincide with birthdays and Christmas, depriving her of the means to make those occasions special for her child. He refused to engage unless she contacted him directly, knowing full well how traumatic that would be given the history of abuse. Her mental health, understandably, deteriorated.

Yet in all her desperate calls to the CMS, rarely did she speak to the same person twice—someone familiar with her case and invested in its resolution. In her words, support consisted of someone

“who read from a screen, then said they will transfer me to someone who can help but really just put me back in the queue.”

She has spent years feeling that she is going around in circles, without receiving all the payment that she should have received for the care of her child. Madam Deputy Speaker, I hope that the Minister agrees that this falls well short of what vulnerable families deserve.

[Mrs Sarah Russell (Congleton) (Lab)]

I thank the hon. Gentleman for giving way. Does he agree that we need more enforcement, more accurate assessment of non-resident parent income, and better joined-up working between His Majesty’s Revenue and Customs and the Department for Work and Pensions? Furthermore, if we saw that, it would help not just his constituents, to whom he has referred so passionately, but parents such as my constituent whose ex-partner is avoiding paying any ongoing child maintenance despite owning multiple properties.

[Ian Sollom]

I absolutely agree; that is exactly the sort of reform we need to see in the system, and I will come to those points later.