Driver and Vehicle Licensing Agency

Sarah Green Excerpts

Thursday 23rd April 2026 Commons Chamber

[Sarah Green (Chesham and Amersham) (LD)]

I welcome today’s debate and congratulate my hon. Friend the Member for Mid Dorset and North Poole (Vikki Slade) on securing it.

I too wish to focus on the experience of those navigating the medical licence renewal process, but I begin by acknowledging that the DVLA is aware of its shortcomings in that area. When the chief executive Tim Moss appeared before the Public Accounts Committee in October last year, he was forthcoming and acknowledged that too many people wait too long for decisions on medical licence cases. He outlined a two-stage transformation programme: the migration to a new casework platform, completed in September, followed by a new medical services platform intended to digitise many of those transactions. He also confirmed that the new systems allow the DVLA to prioritise those who currently hold no licence. That is progress worth acknowledging, though Mr Moss also said that standards were

“nowhere near where we want to be”.

One of my constituents is a retired GP with 30 years in practice. He is familiar with DVLA regulations and processes. He suffered a cardiac arrest last summer, informed the DVLA immediately and has not driven since. He calculated that he would be legally permitted to drive again on 7 February and submitted his application, along with a detailed covering letter setting out all the relevant medical facts, eight weeks before that date, exactly as instructed. Ten days before his expected return to driving, neither his GP nor his specialist had received any inquiry from the DVLA medical department, so he called the dedicated medical helpline and was told, “Your application is being processed.” He is a retired doctor—he knew that could not be true. An application cannot be processed without the DVLA contacting his GP or specialist to verify the medical facts. His form had been sitting untouched for weeks on end. The helpline, rather than providing accurate information, was providing cover for a backlog.

What makes this case notable is that my constituent spent 30 years navigating medical bureaucracy on behalf of patients, and even he could not get a straight answer or any meaningful progress from the DVLA. He put it plainly to me in his letter, saying that the helpline uses a “smokescreen” to disguise the backlog of what appears to be a chronically under-resourced department. I think that that is a fair characterisation and that Mr Moss would not entirely disagree.

I return to the question of transformation. The new casework platform, the forthcoming medical services digital platform and the commitment to prioritise those without a licence are welcome, but a system migration does not fix the underlying problem if the staffing and processes within that system remain inadequate.

I have three specific asks of the Minister on medical licences. The first is about transparency. The DVLA helpline must be able to tell applicants the truth about where their case stands. “Your application is being processed” is not an acceptable response when no processing is taking place. Applicants deserve accurate information. If it will take months, they should be told, so that they can plan accordingly. The second relates to parallel inquiries. The DVLA initiates inquiries to GPs and specialists sometimes late and, far too often, one at a time. A properly designed system would identify all necessary medical inquiries at the point of application and dispatch them all at the same time. That single change could reduce waiting times significantly without additional resource.

My third question relates to a formal fast-track process for cases where the medical picture is clear. Mr Moss acknowledged when he was in front of the Committee that some cases are straightforward and resolved in days while others are genuinely complex. The system should reflect that distinction formally. Where specialists have already provided clear sign-off, those cases should not be sitting in the same queue as the most complex clinical decisions.

In his evidence, Mr Moss told the Public Accounts Committee that the DVLA understands the impact these delays have on people’s lives. The impact on my constituent is that he is sitting at home unable to drive, being told that his application is being processed when it is not. I urge the Minister to ensure that the transformation programme at the DVLA delivers not just new technology but genuinely improved standards of service.