Closure of High Street Services: Rural Areas

Sarah Dyke Excerpts

Wednesday 5th February 2025 Westminster Hall

[Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)]

I beg to move,

That this House has considered the closure of high street services in rural areas.

It is a pleasure to serve under your chairmanship, Ms Furniss. I am extremely grateful to have been granted the time to shed light on the impact that the closure of high street services continues to have on our rural communities. In recent years, exacerbated by the covid-19 pandemic, more and more shops on our high streets have closed their doors, leading to less vibrant town centres, reduced footfall to other businesses, job losses and, sadly, a diminished sense of community.

[Sarah Dyke (Glastonbury and Somerton) (LD)]

I thank my hon. Friend for giving way so early in his speech. The Overt Locke is an independent family-run retailer that has been trading in Somerton for more than 100 years but has recently announced that it will close. That heartbreaking decision was accelerated by the Chancellor’s decision in the autumn Budget to freeze the small business multiplier and reduce retail, hospitality and leisure business rates relief from 75% to 40%, which, with the addition of the national insurance contributions increase, has made the business financially unsustainable. Does my hon. Friend agree that fundamental reform of business rates is needed to boost small businesses and high streets in rural areas, to avoid penalising productive investment?

[Jamie Stone]

I agree with my hon. Friend, and I will touch on that matter later in my contribution.

I want to go back to when I was a boy—some time ago, I might say. My hometown of Tain in the highlands was a vibrant and bustling place. It was a short walk up Shore Road from where I lived, where my father had a small farm, to the high street, where we got everything we needed, from lavatory paper in piles and pyramids in Ross the chemists, via Lesley the grocer, where we could buy broken biscuits in brown paper bags, to Hamilton Cormack, the local solicitor, who played the piano beautifully but, happily, never seemed to send out a bill. We had everything. Tain was a totally self-contained, prosperous community—but, oh my goodness, how very different today.

My constituency in the far north has long faced unique challenges. We have higher living costs, limited transport options and poor broadband connectivity. Rural areas such as mine have to contend with significant disadvantages compared with urban centres. We are all here today to talk about not just the loss of shops, banks and post offices, but the erosion of a way of life and a sense of connection, and a loss of public services and access to essential services that rural communities rely on.

Over recent years, our rural communities have faced unprecedented challenges. Once bustling with activity, like my hometown, they are now marked by shuttered windows and “for sale” signs. The causes are many. We know that they include the rise of online shopping, changing consumer habits, economic pressures and, of course, the rise of large out-of-town centre supermarkets. In my home in the highlands, those trends are compounded by rural isolation and limited access to alternative services. The closure of shops, banks, post offices and other essential services has left many residents in town centres feeling abandoned.

--- Later in debate ---

[Terry Jermy (South West Norfolk) (Lab)]

It is an honour to serve under your chairmanship, Ms Furniss. I congratulate the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) on securing this debate. I have enjoyed every one of my visits to Scotland, but none more so than to the very north of Scotland.

Many rural areas, such as my own South West Norfolk constituency, have seen services decrease over the past 14 years, often forcing people to travel very long distances to access some of the most basic services. That is difficult enough, particularly if someone is elderly or disabled, but is even more challenging given the lack of public transport options in these communities. Just last week, I was informed of another local convenience store closing in a rural village in my constituency—another blow to our community.

I was pleased to attend a meeting of the Association of Convenience Stores last week, where we spoke about how crucial these stores are to their communities. Fortunately, I can still think of a number of brilliant local examples bucking the trend in South West Norfolk: Yallops, for example, in Mundford—a post office, a shop and a butcher’s. The successful ones seem to be multi-purpose.

[Sarah Dyke]

The Butleigh village shop in my constituency of Glastonbury and Somerton will shut its doors for the final time and the post office alongside it will go, leaving the constituents without two essential services. Does the hon. Member agree that we must invest in small, rural shops so that they can maintain essential services such as a post office?

[Terry Jermy]

Absolutely; I thank the hon. Member for that intervention. That was very much the conversation we had last week about how we can support rural stores and bring more services together to make them multi-purpose. I recently visited the community-owned Blue Bell pub in Stoke Ferry. The last pub in the village, it now delivers a whole range of vital services over and above the traditional pint. I pay tribute to Jim and Sandra McNeill, two of the driving forces behind that ambitious project.

I have a strong passion for delivering services closer to where people are, particularly in our rural communities, rather than, for example, forcing even greater numbers into giant hospitals that are often long distances away. I love the idea of popping down to the local boozer to get a blood pressure check or a flu jab. The old cottage hospital model and outreach services have all gone, pushing people into giant hospitals. We have got to get people out into the community. I remember going to get my blood pressure checked or my blood taken; I would pop into the town centre or the village to buy stuff while I was there. We have been forcing people out of villages and into towns and cities.

We need to talk about connectivity—roads, trains, broadband and mobile phone signals—because the growth potential in rural communities is significant. I am pleased with what the Government have done so far, and I look forward to hearing what the Minister has to say.