Oral Answers to Questions

Debate between Sally Jameson and Wendy Morton

Thursday 10th September 2026 Commons Chamber

[Wendy Morton (Aldridge-Brownhills) (Con)]

T5. One of my constituents served His Majesty’s Revenue and Customs for 43 years, yet more than five months on from taking partial retirement she is still waiting for her pension and lump sum. My office has attended two casework surgeries with Capita and the Cabinet Office, neither of which has secured a resolution. My constituent is now paying additional mortgage interest because of the delays. Will the Minister meet me urgently to resolve this case, secure a payment date and ensure that my constituent is compensated for the financial losses incurred?

[Sally Jameson]

I am sorry to hear of the experience that the right hon. Member’s constituent has had with Capita. As I have said, its performance has been abysmal, and we will hold it to account every single day until service levels are brought back to a good standard. I would be happy to meet her to discuss the case, and I will personally ensure that it is escalated.