Oral Answers to Questions

Debate between Sally Jameson and Liz Jarvis

Thursday 10th September 2026 Commons Chamber

[Liz Jarvis (Eastleigh) (LD)]

T2. My constituent Simon gave 31 years’ service at the Maritime and Coastguard Agency, supporting the Royal Navy. He contacted Capita in March, ahead of his retirement, and was assured that his pension would be sorted. The same promise was repeated in June and again in July. His case is still awaiting triage. Can the Minister say when the backlog will be cleared and when Simon can expect his pension?

[The Parliamentary Secretary, Cabinet Office (Sally Jameson)]

I thank the hon. Member for raising that case. As I have said, Capita’s performance is diabolical. I will not make any excuses for it from the Dispatch Box —there are no excuses for it—but we are holding Capita to account every day. As I said, we have deployed 147 surge staff to help during this crisis—they will not be removed until service levels are brought up to scratch—we are withholding contractual payments, and an independent Capita-funded remedial adviser has been appointed to identify further issues. If the hon. Lady writes to me about that case, I will ensure that it is escalated.