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Written Question
Members: Correspondence
Thursday 3rd November 2022

Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, when she will respond to correspondence of (a) 21 July, (b) 15 August, (c) 13 September and (d) 12 October 2022 from the hon. Member for Brentford and Isleworth on an an asylum application

Answered by Robert Jenrick

PQ 73017 – MPAM reference – MPAM/0413355/22 – The Home Office responded to the correspondence on 28 October 2022

PQ 73018 – MPAM reference – MPAM/0399356/22 – The Home Office responded to the correspondence on 28 October 2022


Written Question
Members: Correspondence
Thursday 3rd November 2022

Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, when she plans to respond to the correspondence from the hon. Member for Brentford and Isleworth of 15 August 2022 and 12 September 2022 on a naturalisation request.

Answered by Robert Jenrick

PQ 73017 – MPAM reference – MPAM/0413355/22 – The Home Office responded to the correspondence on 28 October 2022

PQ 73018 – MPAM reference – MPAM/0399356/22 – The Home Office responded to the correspondence on 28 October 2022


Written Question
Home Office: Customer Charter
Wednesday 19th October 2022

Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, whether her Department plans to update the Customer Charter issued in 2018.

Answered by Tom Tugendhat - Minister of State (Home Office) (Security)

The organisation is currently undergoing an internal restructure which includes the creation of a dedicated ‘Customer Voice’ function. This new function will seek to review the customer commitments page.


Written Question
Commissioner of Police of the Metropolis: Public Appointments
Tuesday 18th October 2022

Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, whether she has met with the New Commissioner for the Metropolitan Police since her appointment.

Answered by Jeremy Quin

The Home Secretary has met with the Commissioner of the Metropolitan Police on more than one occasion and will continue to do so as part of her role, as well as engaging with other senior colleagues across the policing sector.


Written Question
Biometric Residence Permits
Tuesday 18th October 2022

Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, what assessment she has made of the adequacy of time taken to (a) process and (b) approve a Biometric Residence Permit applications.

Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)

BRPs are issued to customers as part of the visa application process. Customers do not submit separate applications for BRPs; therefore, information on the number of outstanding BRP applications is not available.

The waiting times for biometric residence permits (BRP) are dictated by the BRP production and delivery processes.

We aim to deliver a BRP within 7 working days of the immigration decision. BRPs are produced at the secure delivery facility (Driver and Vehicle Licencing Agency (DVLA)) within 48 hours of the production request being made and are collected by our secure delivery partner the same day. Our secure delivery partner (FedEx) aims to attempt to deliver the BRPs within 48 hours of receipt of the BRPs. This equates to a minimum of 5 working days from date of production request being made to delivery of the BRP. We have added an additional 2 working days to the timeline advised to applicants to allow us to resolve any production issues.

In September, the DVLA produced all BRPs within 48 hours of the production request, with 91.1% being produced within 24 hours. In September, FedEx attempted to deliver 99.88% of BRPs within 48 hours.


Written Question
Biometric Residence Permits
Tuesday 18th October 2022

Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, how many outstanding applications there are for biometric residence permits; and how many of those applications were outstanding at the end of (a) 2018, (b) 2019, (c) 2020 and (d) 2021.

Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)

BRPs are issued to customers as part of the visa application process. Customers do not submit separate applications for BRPs; therefore, information on the number of outstanding BRP applications is not available.

The waiting times for biometric residence permits (BRP) are dictated by the BRP production and delivery processes.

We aim to deliver a BRP within 7 working days of the immigration decision. BRPs are produced at the secure delivery facility (Driver and Vehicle Licencing Agency (DVLA)) within 48 hours of the production request being made and are collected by our secure delivery partner the same day. Our secure delivery partner (FedEx) aims to attempt to deliver the BRPs within 48 hours of receipt of the BRPs. This equates to a minimum of 5 working days from date of production request being made to delivery of the BRP. We have added an additional 2 working days to the timeline advised to applicants to allow us to resolve any production issues.

In September, the DVLA produced all BRPs within 48 hours of the production request, with 91.1% being produced within 24 hours. In September, FedEx attempted to deliver 99.88% of BRPs within 48 hours.


Written Question
Biometric Residence Permits
Tuesday 18th October 2022

Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, what the (a) mean and (b) median waiting time was for a biometric residence permit card application in the latest period for which data is available.

Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)

BRPs are issued to customers as part of the visa application process. Customers do not submit separate applications for BRPs; therefore, information on the number of outstanding BRP applications is not available.

The waiting times for biometric residence permits (BRP) are dictated by the BRP production and delivery processes.

We aim to deliver a BRP within 7 working days of the immigration decision. BRPs are produced at the secure delivery facility (Driver and Vehicle Licencing Agency (DVLA)) within 48 hours of the production request being made and are collected by our secure delivery partner the same day. Our secure delivery partner (FedEx) aims to attempt to deliver the BRPs within 48 hours of receipt of the BRPs. This equates to a minimum of 5 working days from date of production request being made to delivery of the BRP. We have added an additional 2 working days to the timeline advised to applicants to allow us to resolve any production issues.

In September, the DVLA produced all BRPs within 48 hours of the production request, with 91.1% being produced within 24 hours. In September, FedEx attempted to deliver 99.88% of BRPs within 48 hours.


Written Question
Visas: Standards
Monday 17th October 2022

Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department has taken to provide visa applicants with information on the service standard for visa applications.

Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)

The Home Office has updated guidance on expected waiting times so that customers have a realistic indication of how long their applications will take to be processed.

Our website (www.gov.uk) provides up to date information on our visa processing times for visit, work and study applications. We encourage customers to continue to refer to these updates as our processing times change on a regular basis. We continue to prioritise any urgent, compelling, or compassionate cases.


Written Question
Visas: Applications
Monday 17th October 2022

Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, what the expected service standard is for each type of visa application.

Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)

The Home Office has updated guidance on expected waiting times so that customers have a realistic indication of how long their applications will take to be processed.

Our website (Visa decision waiting times: applications outside the UK - GOV.UK (www.gov.uk) provides up to date information on our visa processing times for visit, work and study applications. We encourage customers to continue to refer to these updates as our processing times change on a regular basis. We continue to prioritise any urgent, compelling, or compassionate cases.


Written Question
Members: Correspondence
Monday 17th October 2022

Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, when she plans to respond to the correspondence from the hon. Member for Brentford and Isleworth of (a) 20 May and (b) 21 June 2022 on an asylum application.

Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)

The Home Office responded to the correspondence on 11 October 2022.