Ruth Cadbury
Main Page: Ruth Cadbury (Labour - Brentford and Isleworth)Department Debates - View all Ruth Cadbury's debates with the Department of Health and Social Care
(4 years, 1 month ago)
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Ruth Cadbury (Brentford and Isleworth) (Lab)
Every time the Prime Minister makes a statement on coronavirus and the advice changes, the 111 hotlines go mad. Our 111 call handlers are asking that the script changes in real time, because they are required to keep to the scripts, and on Thursday there was a three-hour delay before the scripts were updated. Please will the Secretary of State look into this and change it for next time?
Matt Hancock
Yes. First, let me pay tribute to the 111 call handlers and the clinicians who have done an amazing job over these past few weeks. I do not know what we would have done without them. Secondly, the three-hour turnaround of the script changes was an unbelievable task for those who implemented it. They did a magnificent job to turn it round so quickly, and I, of course, applaud them for doing so, and would wish them to be able to turn it round even quicker, but they did an amazing job doing it as fast as they did.