Santander Closures and Local Communities

Rupa Huq Excerpts

Thursday 14th February 2019 Westminster Hall

[David Linden]

Absolutely. My hon. Friend makes a powerful point. Many of us share the concern that the present round of closures may not be the last, and he makes the point eloquently.

I acknowledge the fact that senior Santander staff have joined us in the Public Gallery today, and I hope they will take to heart the serious concerns we express on our constituents’ behalf. I should also declare an interest because not only is the Parkhead branch in my constituency earmarked for closure, but I am a Santander customer and it is my local branch.

I am sure there will be some interventions, and I shall be happy to accommodate them to allow colleagues to put their concerns on record. My speech covers four main areas. First, I am concerned for the almost 1,300 Santander staff whose branches are due to be closed, and who face a deeply uncertain future. Secondly, I shall consider the local impact the proposals will have in the east end of Glasgow, where the branch at Parkhead Forge is due to close. Thirdly, I shall address some of the issues about reliance on the post office network. Fourthly, I shall focus on access to cash. Finally, I shall seek support from the Minister in making direct representations to the bank.

As I mentioned, when the closures were announced, my immediate concern was for the almost 1,300 Santander staff in the 140 branches in these islands. I know from speaking to staff at the branch at Parkhead Forge that the announcement on 23 January came as something of a bolt from the blue. When I met Santander executives the following week, I was disappointed to learn that although about a third of the staff may be redeployed, a deeply uncertain future remains for the other two thirds. Given that there are almost 6,000 fewer bank branches and building societies in the UK compared with 2010, those staff cannot exactly just move their skills to another local bank. That is obviously a key problem. Other banks have abandoned high streets and shopping centres, closing thousands of branches and abandoning the customers who stood by them during the financial crash. Abandonment is exactly what Santander proposes in the east end of Glasgow.

Unashamedly, as a constituency MP, I want to use some of my time today to make the case for keeping the Parkhead Forge branch open. I cannot fathom why it was selected for closure, given the widely known demographic issues in the east end of Glasgow. When I met Santander senior staff, I made the point that the Parkhead branch, situated in the busy Forge shopping centre, appears to have a heavy footfall, with customers like me often having to queue before seeing a teller. Frustratingly, I have still not received the transaction and footfall data I asked for from the bank, which makes me question whether Santander has looked at it at all. Surely if the branch were not being used enough, Santander would be content to demonstrate that by releasing the data.

In its initial impact assessment, and somewhat to my surprise, Santander suggests that east end customers should go to their next nearest branch, Rutherglen, which is not actually in Glasgow. The journey could perhaps be done by train. Of course, if Santander had bothered to do more than a mere desktop exercise, it would have realised that Parkhead does not have a train station and that the journey would take well over an hour and mean travelling through Partick, in Glasgow’s west end, which is simply ludicrous.

[Dr Rupa Huq (Ealing Central and Acton) (Lab)]

The hon. Gentleman makes a good point about the insensitivity of the one-size-fits-all letter that everyone was sent. We are losing two branches in my seat—not only in Acton High Street, which recently lost NatWest and HSBC, but in west Ealing, where we have lost Halifax and Lloyds. Our streets are being turned into ghost towns. The recommendation in Acton was to go to the post office. That has closed too. Where are people meant to go?

[David Linden]

Absolutely. The hon. Lady makes a powerful point. I intend to come on to the recommendation that people go to the post office, because the argument is weak and does not stand up to scrutiny. She is right to point out the mass exodus of banks from high streets. Banks are a major part of the local economy, and it does not do them any good if they abandon the high street.

--- Later in debate ---

[David Linden]

The hon. Gentleman is spot on and really hits the nail on the head. That point was made to me by the Federation of Small Businesses. The reality is that someone going out to buy a couple of rolls and a newspaper will probably not want to tap their debit card to pay; they will want to use cash. If millions of people are left behind in the move away from cash, I am afraid that the blame will lie squarely at the feet of the Government.

That brings me to my final point, which is a direct appeal to the Minister. I do not think that the Government and Ministers can sit back and say that this is a commercial decision for the bank. Put simply, allowing banks to bail on our communities has a detrimental impact on the economy, which should concern the Government. When the Minister gets to his feet later, I want him to address some of the fundamental concerns I have raised, and which others will doubtless also raise, about how these planned closures will have such a detrimental impact on our economy.

[Dr Huq]

The hon. Gentleman talks about internet transactions and shrivelling high streets. Does he agree that another solution for the Government is to look at business rate reform? The transitional phasing system means that places like Stockport subsidise the City. Businesses tell me that re-evaluations should be more frequent than every five years. In fact, a consortium of 40 retailers, including WHSmith, which has been mentioned, and River Island, whose head office is in Hanger Lane in my seat, is campaigning for that reform. Does he agree that it would be a good idea for the Minister to meet those 40 retailers?

[David Linden]

Absolutely. As a Scottish National party politician, I am more than happy to talk about business rates, given that my party has lifted 100,000 small businesses in Scotland out of paying them. If the hon. Lady wants a debate on that, I am happy to talk about it.

Finally, my parting message goes to Santander itself. If it proceeds with these closures, Santander customers like myself will be forced to consider abandoning it. The message from all of us in this Chamber, I am sure, is crystal clear: save our Santander.