Disabled People (Access to Transport)

Robert Smith Excerpts

Thursday 9th January 2014 Westminster Hall

[Mrs Ellman]

The hon. Gentleman has made an important point. I will speak specifically about audiovisual systems shortly, reinforcing the point he has raised.

On training, one issue that has been raised with me is whether the content of training is adequate. There is also the issue of whether training takes place. It was disappointing that the Department rejected our recommendation that bus and coach drivers should be required to have disability awareness training. Instead, the Department defended its decision, taken last year, to opt out of the EU requirement for such training. Will the Minister think again about this issue and discuss it with his colleagues?

I have listened with interest to hon. Members’ comments today. They have all referred to practical examples of difficulties that occur because the right facilities are not in place. I joined campaigners from the Royal National Institute of Blind People on a local bus journey in Liverpool. They showed me how important it is to receive information, at the right time, about the numbers of the buses that are operating, the routes being run and, indeed, where the buses have stopped. It was clear that the lack of practical information deters many people from travelling, including people with sight impairments, learning difficulties or mental health problems, and undermines people’s confidence to undertake journeys and lead independent lives. Drivers play an important part in providing information, so it is important that they are given disability awareness training so that they have the confidence to do so. I cannot emphasise too much that training should be adequate, available and compulsory.

Hon. Members have raised the issue of audiovisual systems, which are vital. In May last year, of the 46,300 buses in the UK, only 8,500 were equipped with audiovisual equipment. Most of those are in London.

[Sir Robert Smith (West Aberdeenshire and Kincardine) (LD)]

People who use buses in London soon get to know that audiovisual systems work. It seems odd that the rest of the country does not get to benefit as fully as London does from those systems. It is not just blind and partially sighted people who benefit, but tourists, visitors and people who do not know an area. Especially in rural areas, knowing where a stop is plays an important part in informing people, so that they can make the best use of their bus journey.

[Mrs Ellman]

I thank the hon. Gentleman for those comments. I have noted a number of instances where facilities that are available on buses in London are sadly lacking in other parts of the country. Considering why that might be the case could take us off in another direction, but he raises another important point, namely that facilities required by people with impairments of some sort are also required by many others. Those facilities make journeys easier and give people more confidence in using public transport, so both his points are extremely relevant.

--- Later in debate ---

[Andy McDonald (Middlesbrough) (Lab)]

It is a pleasure to serve under your chairmanship, Ms Dorries. I am pleased to have the opportunity to speak in this important debate. I am very grateful that my hon. Friends have given so much attention to the issue of wheelchair accessibility, but there is one specific issue—the need for audiovisual announcements on public transport—that I wish to address.

Before the Christmas break, I marked the international day of persons with disability by navigating Middlesbrough town centre blindfolded, with the help of the Guide Dogs association. I was joined by representatives and service users from Middlesbrough Shopmobility, as well as Linda Oliver and her guide dog Zoë. Wearing a blindfold and experiencing the world without sight was extremely unsettling and it gave me a greater understanding of what it is like for a blind or partially sighted person to do what we, the fully sighted majority, take for granted. With many blind or partially sighted people reliant on buses for mobility and freedom of movement, it is concerning and disappointing that they are often prohibited from accessing such a lifeline.

I welcome the progress that has been made to make public transport more accessible for those with disabilities, but I urge the Minister to go further. Blind or partially sighted people whom I met told me that accessing public transport can be a very difficult and disorientating experience. I know that to be true, as I was given the experience of being blindfolded and taken on a short journey on a bus around a town that I am so familiar with. I soon lost my bearings and all sense of my surroundings and became completely reliant on assistance from those around me to get on the bus, find my seat and get off at the correct stop. I agree entirely with the hon. Member for Eastleigh (Mike Thornton) and with the Guide Dogs association, which has pointed out that when we get off at the wrong stop, it is an annoyance, but for a blind person it can be very dangerous.

The changes to the Public Service Vehicles Accessibility Regulations 2000 to make buses more accessible for disabled people are welcome, but sadly fall short of including audiovisual announcements. The Transport Committee rightly highlights the fact that the lack of onboard AV information reduces the willingness of the visually impaired, as well as the wider public, to use buses. AV announcements would help the elderly, who may not be as confident as they once were, or those with special needs, who could strike out more independently if they had the reassurance that AV announcements would bring. Indeed, AV announcements would also help the fully able first-time visitor to a town or city to navigate around.

It is not always possible for a blind or partially sighted person to rely on a bus driver or fellow passenger to tell them when to get off. Bus drivers have a great deal to do these days: they are not only drivers but conductors. It is simply unrealistic to expect them to be able consistently to offer extra assistance to the visually impaired. That is backed up by the figures from the Guide Dogs for the Blind Association report, “Road to Nowhere”, which states that around half of travellers surveyed are not told when to get off at the correct stop.

[Sir Robert Smith]

A constituent contacted me who had taken a bus from Aberdeen to Westhill, and had told the driver that they needed to know when they got to the Tesco store. The driver forgot, which meant that my constituent had to stay on the bus until it returned to the depot and then have another go with another bus driver. There was no way that they could have found their way if they had got off at the wrong stop.

[Andy McDonald]

That is a stark illustration of the point I am making. The problem will not cost a lot to put right. Research by the TAS Partnership found that it would cost only £2,100 to install a system to make AV announcements on a single-decker bus and £2,500 on a double-decker bus. The systems could be introduced over a number of years, as new buses are brought into the fleet, to mitigate the burden on bus companies. Is it not ridiculous that we are talking about such sums of money, when AV devices should be an integral part of the plant and machinery of any bus operation? Windscreen wipers were not compulsory years ago. Such devices should be part and parcel of the ordinary running of a bus company. When it comes to the business case, I have not run a bus company, but it would not surprise me if making buses more attractive for people attracted more passengers and encouraged a greater flow of income. It is not rocket science.

The introduction of AV announcements will give greater independence to passengers. I urge the Government to take account of the Transport Committee’s recommendations and ensure that such announcements are phased in over the next 10 years and on all new buses. I applaud the determination of the Guide Dogs for the Blind Association, which is campaigning for the creation of a fund to encourage local authorities and bus companies to install AV announcements. Ultimately, the issue is one of equality, and indeed of disability discrimination. I urge the Minister to consider closely the suggestions made in this debate. They will give our fellow citizens the dignified assistance they request to overcome the hurdles and difficulties they face as they endeavour to play their full and rightful role in our society—difficulties that the majority of us simply never encounter.