(3 years, 11 months ago)
Commons ChamberThe hon. Gentleman raises an important point. Our forthcoming Green Paper will look specifically at the importance of advocacy in the system, and at increasing it. That need should have been identified at the initial application. If he sends through the details, I will be happy to ensure that the claimant is not lost from the system.
(4 years, 6 months ago)
Commons ChamberAs part of this review we are looking at consistency across DWP work, as well as working with the NHS and hospices to try to have a more consistent and sympathetic approach. Where claimants do struggle to get to jobcentres, there are always opportunities for home visits.