Communities and Local Government

Robert Neill Excerpts

Tuesday 1st March 2011 Ministerial Corrections

[Matthew Hancock]

To ask the Secretary of State for Communities and Local Government how much the Audit Commission spent on calls to (a) premium-rate telephone numbers, (b) directory enquiry services and (c) the speaking clock in the last 36 months for which figures are available.

[Official Report, 16 February 2011, Vol. 523, c. 831-32W.]

Letter of correction from Mr Robert Neill:

An error has been identified in the copy of the Audit Commission letter that was provided with the written answer given to my hon. Friend the Member for West Suffolk (Matthew Hancock) on 16 February 2011. In the table, the figures given for (b) directory inquiry services and (c) the speaking clock were transposed.

The full answer given was as follows:

[Robert Neill]

This is an operational matter for the Audit Commission and I have asked the chief executive of the Audit Commission to write to my hon. Friend direct.

Letter from Eugene Sullivan, dated 16 February 2011:

Your Parliamentary Question has been passed to me to reply.

The Commission routinely bars premium rate calls for fixed and mobile phones where technically possible. Some premium rate calls are required for targeted business purposes, the main one being for postal franking machines (£162 over the three years). The speaking clock is sometimes used to test lines externally where a guaranteed reply is needed.

For our main offices, all directory enquiry calls are routed to our main provider Cable & Wireless service as this provides the most effective rate. Mobile phone calls to directory enquiries and the speaking clock are barred.

The detail of the spending requested is provided in the table below. However, information for home workers and small office users is excluded, as the detail is not readily accessible from the service supplier for the total period.

[Robert Neill]

This is an operational matter for the Audit Commission and I have asked the chief executive of the Audit Commission to write to my hon. Friend direct.

Letter from Eugene Sullivan, dated 16 February 2011:

Your Parliamentary Question has been passed to me to reply.

The Commission routinely bars premium rate calls for fixed and mobile phones where technically possible. Some premium rate calls are required for targeted business purposes, the main one being for postal franking machines (£162 over the three years). The speaking clock is sometimes used to test lines externally where a guaranteed reply is needed.

For our main offices, all directory enquiry calls are routed to our main provider Cable & Wireless service as this provides the most effective rate. Mobile phone calls to directory enquiries and the speaking clock are barred.

The detail of the spending requested is provided in the table below. However, information for home workers and small office users is excluded, as the detail is not readily accessible from the service supplier for the total period.