Robert Halfon
Main Page: Robert Halfon (Conservative - Harlow)Department Debates - View all Robert Halfon's debates with the Department of Health and Social Care
(10 years, 7 months ago)
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Norman Lamb
The hon. Lady is absolutely right to recognise that there is great care out there, and we should applaud care workers who deliver fantastic care. I was at an awards dinner recently at which individual care workers were given awards for providing great care. Celebrating great care is incredibly important in changing the culture of the sector.
The Government took steps to fund a helpline that had previously been only for health workers and extended it to social care, so that anyone can seek advice about what to do if they want to whistleblow. The culture must be that anyone feels able to blow the whistle and get things done, and the CQC must respond effectively when that happens.
Robert Halfon (Harlow) (Con)
The Minister will be aware that we have previously had problems with a care home in Harlow, but we also have some excellent ones, particularly Tye Green Lodge, Alexandra House and a number of others. Does my hon. Friend agree that we should boost the confidential hotline and set it up as a proper hotline like Crimestoppers, to allow people to feel that they can call? Does he also agree that we should ensure that it is advertised properly to everyone who uses care homes and their relatives?
Norman Lamb
My hon. Friend makes an important point and it is right to highlight the great places that are providing excellent care. The Care Quality Commission makes it clear that it encourages members of the public to come forward and alert it to concerns, but we must do much more to make it easy for members of the public, so that they understand exactly what they need to do if they have concerns.