Oral Answers to Questions

Robert Flello Excerpts

Tuesday 29th November 2016 Commons Chamber

[Melanie Onn (Great Grimsby) (Lab)]

3. If the Government will establish a public inquiry into Her Majesty’s Revenue and Customs’ contract with Concentrix.

[Robert Flello (Stoke-on-Trent South) (Lab)]

9. If the Government will establish a public inquiry into Her Majesty’s Revenue and Customs’ contract with Concentrix.

[The Financial Secretary to the Treasury (Jane Ellison)]

The independent National Audit Office is carrying out an inquiry into the Concentrix contract and it plans to publish its report in early 2017. That is in addition to Select Committee and Public Accounts Committee scrutiny, which has been extensive to date and will no doubt be extensive in the future.

[Jane Ellison]

The chief executive of HMRC addressed that particular issue in one of his evidence sessions to a Select Committee. I hope the House will be pleased to hear that HMRC has taken back and completed all 181,000 cases from Concentrix and has now cleared most of the mandatory reconsiderations. [Interruption.] There are of course issues to consider. That is why the National Audit Office is carrying out its inquiry, which is already under way, and the Government will of course respond to its report in due course.

[Robert Flello]

The Concentrix scandal left huge numbers of people in hardship, and some of them are still paying off the debts to loan sharks that they took out to see them through. Ministers must have seen the complaints letters, and they must have seen what was in the media. Were they asleep at their desks? Were they just caught napping? Concentrix, HMRC and the Minister at the time need to be held responsible for this, and we need a proper inquiry.

[Jane Ellison]

I would make the point to the hon. Gentleman that a proper inquiry is exactly what the National Audit Office will be undertaking, and I am sure that the hon. Member for Hackney South and Shoreditch (Meg Hillier) and her Committee will have that report in front of them in due course. This matter will be properly looked at in some detail. Over the course of the contract, considerable savings were made for the taxpayer in relation to fraud and error, but it is true that things went badly wrong towards the end of the contract, which is why swift action was taken.