Social Media Access in Prisons

Richard Foord Excerpts

Monday 26th February 2024 Commons Chamber

[Paul Howell]

I could not agree more, and I will cover some of those points as I continue. The closest those inside are meant to come to electronic communication is the Email a Prisoner service, which allows those outside prison to send a prisoner an email; it is printed out and delivered on paper. Some prisons will allow photos to be attached, but that is all. I suspect that if prisoners were actually limited to that form of communication, prisons and the wider community would be better for it.

Nevertheless, as a Ministry of Justice report from 2018 recognised,

“Mobile phones in prisons are used for a range of purposes, both social and criminal, and would appear to have become a significant feature of prison life.”

Since that report, the Prison Service has undertaken the long-term project of installing landlines in cells in closed public-sector prisons. That began before the pandemic. The last installations are due to be completed shortly. These phones work the same way as the payphones on landings that were previously used by prisoners. The prisoner uses a PIN to access their account, and must purchase credit. The calls are restricted to cleared numbers and are outgoing only.

This innovation prevents the issues that often occurred with landing payphones, such as a lack of privacy and fights breaking out in the queue. As Julie Brett, deputy director of innovation and business change at His Majesty’s Prison and Probation Service, told Inside Time:

“Feedback from people in prison has consistently identified that in-cell PIN phones improve the quantity and quality of contact with their family and friends thanks to the opportunities they provide. These include being able to make calls at a time to suit everyone in a more private setting away from busy landings, and removing the need to queue to use a phone during brief unlock periods.”

That seems to me to be well in excess of what prisoners should have, but it also removes any argument about the need for them to have access to a mobile phone. I therefore believe that prisoners have no legitimate reason to possess a mobile phone, since a desire to contact their family is probably the only reason for a prisoner having a phone that most people could possibly sympathise with. Instead, prisoners look for mobile phones to continue their criminal activity, to harass victims and their families, or to remain in connection with the lifestyle that got them into prison in the first place. It must stop.

I draw attention to the work that my hon. Friend the Member for South Ribble (Katherine Fletcher) has done on phones in prison, particularly though her private Member’s Bill. It is already an offence to make video recordings in prison, but the Prison Media Bill seeks to close a loophole that allows third parties outside a prison to upload an illegal recording made inside a prison, or of prison workers on prison land. The Bill also specifies that the location of a recording device is not relevant, so recording a prison from a drone outside would still be an offence. The Bill will clarify existing legislation, which makes no specific provision for drones flying above prison land or recording images of the inside of an open prison. It is hoped that it will increase the security of prisons and those who work there; they would also be protected from unauthorised recordings. Moreover, the Bill would likely cause social media companies to remove images and videos that violate those conditions. Such a step would make all the difference to people like Zoey, who continues to be harassed by her son’s murderers and their families via social media and images taken in prison.

One can debate whether the primary purpose of prison sentences is to rehabilitate the prisoner with a view to reintegrating them in society, or to punish them for their crimes, but a denial of liberty, and therefore of social media, is necessary in both cases.

[Richard Foord (Tiverton and Honiton) (LD)]

I am grateful to the hon. Member for securing this Adjournment debate. It is awful to hear about the appalling experience of his constituent, a victim of knife crime. Her campaign on access to social media is brave. In 2013, the Government sought to take from prisoners the right to access and read books. The Howard League for Penal Reform fought against that in its successful 2014 campaign, which was all about education and rehabilitation. Does the hon. Member believe as I do that prisoners ought to have access to books?

[Paul Howell]

It is like anything else: it depends which books we are talking about. If it is books about how to develop a new gun, the answer is no, but if you are talking about—[Interruption.] My apologies, Madam Deputy Speaker. We could, however, be talking about educational books about the world prisoners want to go into. As with everything else in this place, the devil is in the detail of what we do.

A question in this case is: how can a person be rehabilitated if they still participate in the same social groups as before? They may do so virtually, but for many young people, their virtual activities are as real and meaningful as their physical ones. We would not allow prisoners serving time for murder to leave for the evening and have a drink with their friends, so why should we tolerate them having unmonitored video calls with the same people?

The purpose of prison—especially for serious crimes—ought to be punishment. It is no bad thing if prisoners are sat in their cells, sadly wondering what is going on with their old friends and feeling out of touch with the outside world. The denial of liberty and restricted access to the world outside prison is exactly the point of being locked up. The rules are clear: mobile phones are not allowed among prisoners. Jack’s killer should never have been able to make or post a video. I also question why the murderer should be dressed in a designer T-shirt, looking to all and sundry as though he is about to go on a night out.

In response to Zoey’s complaint, the Prison Service said that mobile phones are not tolerated, and that those who have them face extra time in prison. May I ask the Minister what is happening in this case, and what steps are being taken to prevent something like this from happening again? What repercussions have followed for this individual? We must demonstrate that actions have consequences; otherwise, we give the impression that the justice system thinks it is acceptable to show off contraband such as mobile phones in prison, and to use it to harass a victim’s family.

Steps such as airport-style security are taken to prevent contraband, but whatever the current approach is, it needs more energy, because this is not an isolated case of a prisoner possessing a phone. I acknowledge that we are taking steps in the right direction. Legislation was passed last October to crack down on the use of drones in prison. Previously, bizarrely, police could act on drone sightings near prisons only if there was evidence that drones were being used to smuggle contraband. Why else would a person fly a drone above a prison? To admire the architecture? I think not.

Since last month, it has become an offence to fly a drone within 400 metres of closed prisons and young offenders’ institutes in England and Wales. A fine of £2,500 could be issued for flying a drone, but, importantly, for those who deliver the goods, the punishment could be up to 10 years in prison. We have seen intercepted drone deliveries carrying more than £35,000 of banned goods, but some of that was before the law changed. I am delighted to see that change in law.

On contraband in prison, it seems to me that mobile phones should be the easiest to find and remove from the prison estate. The technology to find them exists, and it would make a significant difference in the behaviour of prisoners if used widely. For example, the company Unify offers a “detect” service that provides constant mobile detection and sends real-time alerts when it picks up unauthorised use of mobile phones. Using Bluetooth and wi-fi signals, it can locate the precise location of the phone, down to the cell. Can the Minister tell me how widely such technology is used in prisons to combat the use of mobile phones? Would his Department consider expanding its use?

With phones come social media. I do not need to tell hon. Members about the harm that social media can cause, even among users who have not been convicted of murder. In a place like prison, social media can be even more influential, as it is one of the few forms of contact used to get to the outside world. We know that it amplifies the peer pressure that young people already face, and it has been linked to poor mental health in teenagers.

Technology and social media can also be used positively to address issues such as knife crime. We have seen many examples of social media pressure being a key part of driving young people to action that results in them being in prison. Some exciting technology is being worked on—particularly in virtual reality—which could help. The EdTech company Round Midnight has done pioneering work, using art and technology, to engage young people in discussions on many sensitive topics. It offers a range of virtual reality workshops, and creates curriculums designed to transform students’ learning experience while tackling important social issues.

The company’s youth engagement programmes promote mental wellbeing and social responsibility, and address critical issues such as knife crime. I have seen an example of its work, in which it uses people who have been involved in knife crime as actors, and the person having the virtual experience is left to make decisions at various stages, based on questions they are asked. It is interactive, and something that they can learn from; they can see the consequences without being in a real world scenario.

The pressure that social media can put on people absorbed in that world is intense. The company I mentioned is the leading provider of virtual reality workshops. It creates bespoke programmes and trains teachers in schools across the country. Most importantly, its approach works, because it focuses on areas that the target audience cares about. The recent North East Knife Crime Taskforce event, led by The Northern Echo, allowed participants to use a virtual reality headset to explore the potential consequences of carrying a knife. The video was created with funding from the Home Office and West Midlands police, based on a similar tool that focused on gangs. They believe that it can be an important preventive tool for people who are not involved in crime but could be pressured into it or tempted by it.

The headset demonstrates how social media is used to pressure people to commit crime. I am interested in whether it can be developed as a tool for people who are in prison to understand how they got there, and how the outcome could have been different for them and their family. The virtual reality video is followed by a creative workshop that encourages participants to explore the issues in more depth. Young people can reflect on their journey through the video, and compare their experience with that of other participants. The session is not a lecture about the dangers of carrying a knife but a user-led experience.

When I was working on left-behind neighbourhoods, we talked initially about trying to help communities, then about helping them to help themselves, and finally about enabling them to help themselves without us being there in any way, shape or from. The same applies here: we are trying to create a situation in which the people who are engaging in the process feel that it is their space and they can learn from it.

Innovative approaches involving virtual reality could be used to prepare inmates for reintegration in society, with a view to reducing reoffending. There are examples around the world: in the United States, Colorado has implemented a three-year juveniles and young adults convicted as adults programme, for those who committed serious offences at a young age. Since those people often entered prison before they developed life skills such as shopping for food, the virtual reality programme allows them to practise tasks in a safe and controlled environment. Knife crime is a much bigger issue, but the principle is the same. Other states use virtual reality to help offenders develop empathy for their victims or to reduce aggressive behaviour. A pilot programme in Alaska used virtual reality to incorporate mindfulness practices; the pilot resulted in a decrease in disciplinary write-ups and fewer reports of depression and anxiety. Those processes can move people to a better place.

We know that employment can be a problem. In Michigan, there is a virtual reality programme that helps people practise for a job interview. There are many examples of people running prisons and similar services using the tool to get people to a better place. The hon. Member for Tiverton and Honiton (Richard Foord) mentioned the opportunity for books; I want people to get to a better place by the time they are released, but if they are not, they must understand that there are consequences of what they have done.

The professor who led the study I just referred to commented:

“Above just the employment rate, those that interviewed with Molly”—

the virtual hiring manager—

“had stronger interview skills…greater reductions in interview anxiety”.

I am absolutely sure that such organisations can develop programmes that will deliver much better outcomes for repeat offenders and an appreciation of the impact of social media on others. Social media can be such a positive or negative experience, depending on how people engage with it, and such tools can get us to that place.

Music videos on social media can also influence people in a way that is difficult to imagine for those of us who did not grow up with social media. Many videos glamorise a life of crime, treating serious offences as proof of strength and encouraging others to follow suit. It is the lyrics of these songs that are the problem, not the music style itself. A number of organisations have used the same type of music, such as rap and hip-hop, as a way to access young people and give them a positive message. For example, Scotland’s largest prison, Barlinnie, has begun offering a programme that gives inmates an opportunity to change their lives through hip-hop music. The label Conviction Records supports ex-offenders by running a programme that culminates in a performance of their pieces. The workshops allow prisoners to express themselves and envisage a better life outside, at the end of their sentence. One participant said that it had given him such a sense of purpose it motivated him to avoid reoffending. That is what we want for people coming out—we do not want them to reoffend. The programme was funded by Creative Scotland. Does the Minister know of any similar plans for prisons in England and Wales, and, if not, whether we could look at similar initiatives?

Speaking with Zoey recently, she was quick to emphasise the benefits of social media, along with the horrendous damage it can do. She spoke about how last week would have been Jack’s 21st birthday. In honour of him—how brave is this?—she posted a video of their final moments together, when it was clear he was about to pass away. She said it has since been viewed nearly 2 million times and the feedback has been almost universally positive. In particular, a man contacted her to say that he used to be in a gang and had lost his best friend to knife crime. He now educates young people about the dangers of that life to help them to make better decisions. It is about getting the tools that have been used against people turned around and moving in the right direction. If rap is the thing that people engage with, then fine—but let us find rap people who are positive to this agenda. Zoey has found people like that, and I really do applaud them.

The problem we have is that the work of people involved in The Northern Echo’s North East Knife Crime Taskforce can so easily be undermined by posts such as the one by Jack’s killer, which give the impression that knife crime is not serious and prison is not a punishment. That is just so wrong. We cannot force a person to feel remorse for what they have done—that man clearly does not—but we can take steps to prevent them from influencing others to do the same. To do that effectively, crimes involving social media have to be taken more seriously. Zoey is still trying to get the police to deal with her son’s murderers and their families, who have been posting confidential documents about Jack on TikTok and Facebook which they obtained during the trial. She has found the process to be tortuously slow.

I would like the Minister to affirm that prison needs to be a deterrent and needs to be seen to be so. We need consequences of actions to be publicised, not hidden. We need education for those in prison on how they could react differently given their time again. We need victims like Zoey, Theresa, Samantha, Tanya, and the far too many others impacted, to have the protection of the system to prevent further distress from those convicted, and the belief that the lessons from each of their experiences are being applied far and wide to reduce occurrences of these shattering crimes.

I would like to understand what is being done to frustrate access to tools that enable social media access. What is being done to stop victims like Zoey suffering further? I would like to see that we can use tools to educate and inform those who have made mistakes, but we must also ensure that those who do not recognise their errors are not given platforms to promote their actions.