Oral Answers to Questions

Rehman Chishti Excerpts

Tuesday 15th March 2016 Commons Chamber

[Sajid Javid]

I am not sure whether it is to do with regulations, because all the other markets that the hon. Gentleman mentions have also had to look at regulations after the financial crisis. However, he rightly highlights a general productivity problem across British industry in all sectors, where we are some 25 points behind with our G7 competitors. That is why we have a productivity plan, working with industry to turn that around.

[Rehman Chishti (Gillingham and Rainham) (Con)]

6. What steps he is taking to protect consumers from faulty and unsafe products.

[The Minister for Skills (Nick Boles)]

Last year we passed the Consumer Rights Act 2015, which established a defined period of 30 days in which consumers can reject faulty goods after purchase, ending the possibility of consumers becoming trapped in a cycle of recurring faults.

[Rehman Chishti]

My constituent Mr Clive Davison has raised a concern about the delay in having his faulty Hotpoint tumble dryer fixed. There is real concern about this, given the risk of fire with these products. What are the Government doing to ensure that consumers such as my constituent receive speedy assistance?