Independent Review of Children’s Social Care

Debate between Rachael Maskell and Tim Loughton

Thursday 24th November 2022 Commons Chamber

[Tim Loughton]

My hon. Friend is so right. I fear I am in danger of making a long speech; I rarely do so, but we do have some time this afternoon, and such good interventions are being made that I will indulge them—if you will indulge me, Madam Deputy Speaker. This is such an important subject, and my hon. Friend is right that too often in the past, we have measured things not on the quality of the outcomes, but on the way we can measure them and tick the appropriate box.

At the end of the day, what matters is not whether all the processes and procedures set out in the rulebook have been followed. The only thing that matters is whether the intervention of the state through the medium of the social worker, the local authority children’s social care department, the foster carer, or whoever has had a meaningful and beneficial outcome for the welfare of that child. That is what section 1 of the Children Act 1989—which is still so relevant today, 33 years on—says is how we should judge whether we should be making those interventions, and how we should measure their impacts. I am afraid that it was too much about whether we complied with certain pages in the manual and whether we could tick all the boxes, regardless of the impact or the outcomes for the child.

The problem 10, 12 or 15 years ago was that too many people were studying social work at university because it was an easy degree to get into. A third of them dropped out during the degree, another third dropped out after a year in the social profession, and only a third went on to be social workers. We spent a lot of money on training people, two thirds of whom did not end up in that important profession, which I call the fourth emergency service.

“No more blame game” was appropriately titled, because social workers were always the butt of everybody’s criticism. Social workers do not kill babies and vulnerable children; it is evil carers or parents who do that. For social workers, it is a question of how and when they can intervene, hopefully to lessen the chances of adults doing cruel things to children, which they will always do. All we can hope to do is minimise the opportunities and try to detect them before they manifest themselves.

[Rachael Maskell]

The hon. Member is making an excellent speech. One of the things that has constantly dogged the profession has been the pressure, the extent of the case loads and the circumstances that social workers and other professionals work under. Those pressures are not abating at the moment, as local authorities are facing significant pressures as well. Is it not crucial that we build a proper multidisciplinary workforce plan to ensure that every child gets the time and the professional support that is needed to do the things that the hon. Member is talking about?

[Tim Loughton]

The hon. Lady is absolutely right, and I will come on to case loads in a minute.

It is about getting highly motivated and qualified students to go into studying social work. It is about getting better training for those students to become professional social workers and then holding on to them, because we have a real problem with retention at the moment.

We raised the status of the profession by bringing in principal child and family social workers, who were senior social workers with great experience. They were not just put behind a desk and given managerial responsibility when they were promoted. They also had frontline casework, so we did not lose their valuable experience; they were able to pass it on by mentoring newly qualified social workers.

Step Up to Social Work was a fantastic programme, like Teach First, with well-qualified, motivated and energetic people making a change in direction and going into social work. In many cases they were the shock troops, going into really challenging areas and bringing a fresh approach. That approach was carried on by Frontline, to an extent, but its origin was in Step Up to Social Work, and I have to say that it did it in a rather more cost-effective manner.

We created the role of chief social worker. My hon. Friend the Member for Meon Valley will remember well our conversations in 2007 with the chief social worker for New Zealand, which was the inspiration for our recommendation. Of course we should have one—we have a chief medical officer and a chief veterinary officer, so why would we not have a chief social worker to look after the interests of children? That was one of our key recommendations in 2007, and the chief social worker was appointed some five years later.

The new report mirrors the plea that the Munro report made in 2011 for early help—all we have done is rename it family help. As hon. Friends have said, we can be so much more effective by intervening early than by responding retrospectively and firefighting the problem when a child may have been irreparably damaged. We need to ensure that we have vulnerable families on the radar, getting intervention and support services early on, if possible to keep the child with their birth family by giving them the support they need, rather than have the social worker knock on the door when the child is about to be taken into care. It is such a false economy to react rather than intervene proactively. We have lost too much of that proactiveness, I fear.

We find ourselves coming almost full circle to high vacancy rates in the social work profession. Too many experienced, grey-haired social workers are burnt out and leaving the profession early, and are unable to pass on their great wisdom, experience and mentoring skills to new social workers coming into the profession. We find ourselves with case loads that are, again, too heavy. I remember one former, very distinguished director of children’s services, Dave Hill, who very sadly died just a year or two ago. He started part of his career in Essex and later became president of the Association of the Directors of Children’s Services. When he took over the Essex children’s services department after it had been failed and was going through a rough period, he got all the social workers in front of him and said to some of them, “Right, list your cases.” Several social workers went through their cases, and when they got to No. 16 or 17, they started struggling to remember them. Mr Hill’s response was: “That’s probably the limit of the case load you can manage, isn’t it?”

It is not rocket science. If a social worker is struggling even to remember the names of the vulnerable families they are looking after, they probably have too many families. That approach was not rocket science but common sense. Too often, social workers’ case loads are too heavy and they are chasing their tails from one case to the next. That is when things get missed. In their complex and challenging profession, social workers have to notice things, and they can do that only when they cross the door threshold, look in the fridge to see why the kids are not being fed properly, inspect their wardrobe and eyeball the mother who they suspect is not looking after the kids properly. It is not all done on a computer, and it cannot be done if social workers have to rush to their next appointment because they have so many cases to get through within an eight-hour working day.