Oral Answers to Questions

Debate between Rachael Maskell and Esther McVey

Monday 2nd July 2018 Commons Chamber

[Ms McVey]

I will indeed join my hon. Friend in thanking his team. I also thank him for what he has personally done in his local area, working with Alex Coull, the work coach team leader, and his team. They have done an excellent job, engaging with stakeholders from North Devon Homes, North Devon Council, Citizens Advice Devon and North Devon+. That is the sort of work that all Members of Parliament can do to ensure that universal credit is rolled out safely.

[Rachael Maskell (York Central) (Lab/Co-op)]

19. Increasingly, my constituents are finding that elements of their benefits have been withdrawn—because there is less money in the bank—before the DWP has sent the decision letter. When they phone the helpline, they are told that, as a decision letter has not been sent, the adviser cannot discuss anything with them. A month later the letter arrives, with an explanation of their right to appeal. Will the Secretary of State put her house in order, and ensure that claimants are the first and not the last to know?

[Ms McVey]

I thank the hon. Lady for raising that case. It would be good to meet her. I have surgeries every Monday in the Tea Room, and if she would like to raise a personal case with me, I ask her please to do so. We can go through the case and see exactly what happened.