Oral Answers to Questions

Rachael Maskell Excerpts

Thursday 9th June 2022 Commons Chamber

[Steve Barclay]

The assessment is a sobering one. If I just take online scams as one example of cyber risk, there has been a fourfold increase from 2020, with the national cyber strategy seen as thwarting 2.7 million online scams. I am sure the hon. Member and the House will agree that this is a UK-wide threat. That is why we are working closely with the devolved Administrations and industry to look at our skills, taking both a whole of society approach and a whole of the United Kingdom approach to countering that risk.

[Rachael Maskell (York Central) (Lab/Co-op)]

19. What recent assessment he has made of the adequacy of the level of civil service staffing to support timely responses to correspondence from hon. Members.

[The Minister for the Cabinet Office and Paymaster General (Michael Ellis)]

The Government attach great importance to the effective and timely handling of correspondence. Officials remain committed to providing the highest level of service. As part of our commitment to transparency, we have published data related to letters from MPs and peers answered by Government in 2021, which shows that Cabinet Office timeliness improved each quarter, with 89% of letters—89%—received from hon. Members in quarter four responded to within 20 days.

[Rachael Maskell]

To get a response: the Equalities Minister, four months; the Health Minister, often four months but can be six months; and the Defence Minister, seven months, with our staff chasing and chasing, while being on the phone for three hours, or up to five hours to UK Visas and Immigration. Behind every letter and every call our office makes is someone in need—often pressing need. We all know that this is due to capacity, so how can the Government state that they plan to cut 20% of civil servant jobs, 91,000 people, when they cannot even cope with undertaking the most basic of tasks?

[Michael Ellis]

I recognise the importance of the correspondence for those constituents who write in. It might be instructive to know that Departments have continued to receive a significantly higher volume of correspondence in 2021, mainly due to the pandemic, and that has had an impact on resource and timeliness of responses. During 2021, most Departments continued to receive a significantly higher volume of correspondence. The Department for Transport was able to answer 92% of 13,363 letters, the Ministry of Defence 88% of 3,773 letters, and the Department for International Trade 84% of 2,182 letters, within 20 days.