Oral Answers to Questions

Priti Patel Excerpts

Tuesday 28th March 2023 Commons Chamber

[Mike Freer]

What I can tell the hon. Gentleman is that we have spent over £813 million on civil legal aid. In fact, the means-testing review is expected to widen civil legal aid availability to an extra 2 million people, so I do not accept the premise that we are failing families or the civil legal aid system, because of the investment we are making.

[Priti Patel (Witham) (Con)]

7. If he will make an assessment of the adequacy of the performance of HM Courts and Tribunals Service’s probate service in the last 12 months.

[The Parliamentary Under-Secretary of State for Justice (Mike Freer)]

Despite the increased volume of applications received during and after the covid-19 pandemic, the average length of time taken for a grant of probate once all required documents are received has been maintained at between four and seven weeks, with the average response being almost one week faster in the third quarter of 2022 than the yearly average for 2020 and 2021.

[Priti Patel]

A number of my constituents have been experiencing significant delays in their probate applications—some have been waiting for over 10 weeks—and have had difficulties in accessing staff through the contact centre and the hotline. What message does the Minister have for my constituents who are stuck waiting for answers, and what is he doing to improve the application process? At the end of the day, bereaved families are having to deal with the estates of deceased relatives, and this is a deeply painful time for so many constituents up and down the country.

[Mike Freer]

My right hon. Friend raises a case that I have taken some time to unpick. I can reassure her that wait times for calls to the helpline have dropped from an hour to between five and 10 minutes. In terms of the number of what are called stops, when we have to ask for additional information, we are looking at why the form causes that, to see whether it is user-friendly. We are also recruiting additional caseworkers to ensure that complex cases are speeded through the system.