UK Gas Market Debate
Full Debate: Read Full DebateDepartment: Department for Business, Energy and Industrial Strategy
Philip Hollobone
Main Page: Philip Hollobone (Conservative - Kettering)Department Debates - View all Philip Hollobone's debates with the Department for Business, Energy and Industrial Strategy
(3 years, 11 months ago)
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Kwasi Kwarteng
My hon. Friend the Member for Clwyd South (Simon Baynes) mentioned the warm home discount and the winter fuel payments; we try to protect the most vulnerable with lots of such schemes. On the call I had earlier, I was delighted to see Citizens Advice, which is particularly aware of such issues. I am very prepared to engage with the hon. Gentleman to see how his constituents and Northern Ireland can withstand what may well be a long and difficult winter.
Mr Philip Hollobone (Kettering) (Con)
I thank the Secretary of State for his statement. On a practical level, will he ensure that Ofgem recruits more customer-facing advisers and has a fully functioning helpline and easy-to-use website, so that those consumers whose energy supplier does go bust, whether in Kettering or elsewhere, do not face a Driver and Vehicle Licensing Agency-type customer service experience?
Kwasi Kwarteng
My hon. Friend can rest assured that I will raise those precise points with the chief executive of Ofgem when I speak to him tomorrow.